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In Marketing, the ā€œCā€ Word Cannot Exist

In the CEO Afterlife

The focus of innovation within high-tech and new-age companies is the product itself; once these companies carve out product differentiation, they call on marketing for the sizzle that sells the steak. Airlines, cable providers, telecommunication firms, and credit card companies promise customer service every day.

Marketing 257
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Karl Ronn: Part 1 of an interview by Bob Morris

First Friday Book Synopsis

Based in Palo Alto, he helps Fortune 500 companies create new businesses or helps entrepreneurs start category creating new companies. He is also developing a software company building diagnostic competency for […]. Karl Ronn is the managing director of Innovation Portfolio Partners.

Levitt 99
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Innovative Service Leaders Nurture Trust

Lead Change Blog

He was the CEO of one of the most innovative service companies on the planet. ” These words of Harvard professor and marketing guru Ted Levitt were written about customers. I asked him to write an endorsement for my new book, and used the encounter to learn more about how he created such an amazing culture.

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Are These Systems Serving or Subverting Organization Results?

The Practical Leader

Harvard Business School Professor Ted Levitt, a leading research and author in management, marketing, and former editor of Harvard Business Review, said “Early decline and certain death are the fate of companies whose policies are geared totally and obsessively to their own convenience at the total expense of the customer.”

System 52
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Featured Leading Voice: Chip Bell

Lead Change Blog

” The books Chip has found most helpful for his professional life include Watership Down by Richard Adams, Marketing for Business Growth by Ted Levitt, and The Purple Cow by Seth Godin. Her metaphor led to the company working on creating cement highways with embedded florescence for dark country roads.”

Levitt 150
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HBRā€™s 10 Must Reads on Strategic Marketing

First Friday Book Synopsis

Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World Theodore Levitt'

Levitt 93
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A Creative Way to ā€œFixā€ Incentives?

LDRLB

Despite this evidence, most companies arenā€™t looking to abandon their incentive programs ā€“ but maybe they could find a way to tweak them to work better. Fryer and company tweaked their program to do the opposite. A recent economic paper might have found such as way.