Terry Starbucker

NOVEMBER 26, 2017

My More Human Leadership philosophy and practice is guided by 8 core principles , and if they are followed and practiced well, a leader can achieve what I call the “ success trifecta ” – a great company, happy employees, and a fulfilled leader. Choose them wisely, and keep them to a small and manageable number.

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Metrics How To Performance Review Document 250

Terry Starbucker

MARCH 23, 2014

For the past 4 years, Adam has been conducting interviews with chief executives for Corner Office , a great feature about leadership and management in The New York Times. Why company culture is the real “X Factor” of innovation. The high value of simplicity, especially when determining the key metrics of the company.

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CEO Power Leadership Metrics 311

Terry Starbucker

NOVEMBER 30, 2014

But before we go charging up that hill, we need to take a very necessary first step – to make sure the rest of the team is behind us, aligned, motivated, and in tune with the mission of the company. We got the trifecta: A successful company, a happy workforce, and a fulfilled leader. How can a leader put leadership first?

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Welch Leadership Competitive Advantage Simon 320

Terry Starbucker

APRIL 8, 2018

Back in 1987, when I was hired by Jack Kent Cooke at the ripe young age of 27 to be the COO of a cable TV company, he wasted very little time to initiate me into the world of executive management. The successful companies were able to streamline to the point where they create.

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COO Analysis Sports Learning-by-Doing 306

Terry Starbucker

MAY 19, 2013

Two weeks ago I wrote about how leaders needed to be more human to achieve the “ success trifecta ” – a great company, happy employees, and a fulfilled leader. 4) The right metrics & measurements are set up – Each position needs objectives measure of success, from both a personal, team, and company-wide perspective.

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Metrics Performance Review Document Mentor 404

Terry Starbucker

FEBRUARY 3, 2013

The best example is my own – I got my first leadership job at the ripe old age of 27, overseeing a company generating over $200 Million in annual revenue. This “fish out of water” helped build the company I managed into one that was later sold for a very healthy profit. The reason?

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Leadership Education Company Article 315

Terry Starbucker

NOVEMBER 24, 2013

Every company has some kind of leadership development program, even if they don’t realize it. Then there are the companies that choose to take a more holistic approach to leadership development, and here is where you’ll find the greatest success.

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Leadership Development Development Seminar Leadership 305

Terry Starbucker

DECEMBER 22, 2013

Last summer, the local startup Treehouse , a producer of online education courses, decided to create a no-boss workplace by eliminating all the manager positions from its 61-person workforce, thus creating the ultimate “flat” organizational structure. That’s right – aside from the CEO, there are zero managers.

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Terry Starbucker

OCTOBER 12, 2014

It was July of 2010, and I was playing a round of golf with my core management team in Billings, Montana. Our company had just been sold for a very nice profit for the investors. Measuring, monitoring and managing with the right metrics . Fighting complacency and the naysayers . Connecting it all to a higher purpose .

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Metrics Reference Career Team 270

Terry Starbucker

JANUARY 13, 2013

Though Facebook doesn’t have a visual culture map, the “hacker” culture within the company is very well defined and understood by all. As part of building a strong company, we work hard at making Facebook the best place for great people to have a big impact on the world and learn from other great people.

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CEO Word of Mouth Marketing Leadership IPO 335

Terry Starbucker

JULY 23, 2019

The region’s manager seemed to be on top of things, and was considered a “ good guy ” and “ personable ” by all who knew him. We replaced that manager, and sure enough, in a few months the problems were resolved. I was in the middle of going over a laundry list of problems with my boss that had been vexing me for weeks. No more smell.

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Terry Starbucker

MARCH 20, 2014

I took my biggest leadership gamble for the success trifecta - a profitable company, a happy team, and a fulfilled leader. It didn’t feel right, because the company was managed by a bunch of “bosses” – and at the time, I had to include myself in that category. One that also involved a gamble.

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Leadership Download Reference Article 303

Terry Starbucker

AUGUST 31, 2011

I was 27 when I got a call from an executive search company about a job in Los Angeles. “Would you be interested in the chief operating job for a cable company with 400,000 customers?&#. I was an Audit Manager at a public accounting firm. I thought it was a joke at first, so I “played along&#.

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Hotels Planning Execution Operations 304

Terry Starbucker

DECEMBER 8, 2013

The key here is to focus on only 3-4 targets per cascade level that have specific relevance to that level – for example, in my cable company our 3 company-wide numbers were total customers, Net Promoter Score, and our Customer Fault Rate, while at the call center level, they were Service Level, Abandonment Rate, and First Call Resolution.

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Leadership Metrics Short-term Drucker 339

Terry Starbucker

JULY 16, 2017

I realized that staying connected with my team, in a way that went beyond memos, e-mails and conference calls, was vital to building the trust that was so needed in this company. I found an old company newsletter from my first management job in 1987. Finding A Leadership Voice From The Vice President’s Desk.

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Leadership Budgeting Newsletter Bottom-up 196

Terry Starbucker

JUNE 29, 2014

Why companies pack “too much air” in their processes and practices. The BIG blind spots in management thinking (and belief) around process and profit improvement. managers getting out of the office and into the field). The unseen problem with pepperoni (you just have to listen…).

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Benchmarking McKinsey Brainstorming Open-book 248

Terry Starbucker

JULY 14, 2013

I worked for a company that had 1,200 employees. On that high level, the objective was clear - build the company up by steadily increasing its profits, until it is attractive enough to be sold with that healthy return. This is what I did in my role as a leader and executive for the broadband company.

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Leadership Objective Finance Goal 338

Terry Starbucker

JANUARY 9, 2011

I watched as the local technical operations manager presented the weekly operating statistics on the overhead projector. This was a common (and encouraged) practice in our company, but these folks put a different twist on it – they put the INDIVIDUAL statistics up there. And the manager, and I, just sat back and watched it.

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Team Building Operations Team Commitment 248

Terry Starbucker

JULY 20, 2014

By his 35th birthday Mike had founded and sold two multi-million dollar companies. The money management genius of your grandmother. ” – Mike Michalowicz. My guest on the latest edition of the More Human Podcast is Mike Michalowicz. Then he started all over again, with a new “Profit first” formula.

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Engineering GAAP Succession Analysis 266

Terry Starbucker

FEBRUARY 17, 2013

The Triumph of Trust – It’s when you no longer feel the need to peer over shoulders, or micro-manage, or take on work that others should be doing. There is a lot of “we”, and very little “I” The Triumph of Clarity - There is no doubt among the team as to the vision, goals and values of the company.

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Leadership Wilde Metrics Goal 398

Terry Starbucker

FEBRUARY 21, 2016

Through a ton of research he identified the most critical traits of companies that were able to sustain above-average growth rates for long periods of time. Collins noted that in every instance, the leaders of the great companies demonstrated these two traits. No Level 5 in that company!).

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Collins Long-term Retail Commitment 150

Terry Starbucker

NOVEMBER 27, 2011

In my case, at our cable TV company we established 7 common values that served us well: honest, thorough, reliable, supportive, respectful, grateful, and involved. It was – “ make a difference for my teammates, my company, and myself” Getting to this step was the fulfillment of that “why?”

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Leadership Mission Statement Metrics Survey 416

Terry Starbucker

JULY 23, 2018

A successful company, A happy team, And a fulfilled YOU. It’s what happens when a leader makes it about “ the team ”, and not about “ the company ”. I was hired by a multi-millionaire entrepreneur to be the COO of a 600,000 customer cable company. Manages to an end, not a cause. Wants to dictate, not trust.

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Leadership Learning-by-Doing COO Follow-up 181

Terry Starbucker

MARCH 13, 2014

I put it into practice at my company, by showing care, embracing humanity, and exercising humility even though it flied in the face of what we’ve traditionally expected our leaders to do. Six years later, we hit what I believe is the heart of great leadership – what I call “ the success trifecta ”: A successful company.

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Leadership Download Metrics Learning-by-Doing 343

Terry Starbucker

SEPTEMBER 7, 2014

2) Get out of the way and let the talented people do their job – For leaders it’s a natural tendency to want to “meddle” in creative things (ask any Marketing Manager), and in this project it was really hard not to do that.

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Video Execution Film Project 269

Terry Starbucker

MAY 4, 2014

She spent the first 10 years of her business as a consultant to large companies such as Hewlett-Packard, Charles Schwab and Cisco Systems, where she worked with thousands of executives, managers and employees.

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Succession Storytelling How To Blog 279

Terry Starbucker

NOVEMBER 2, 2014

The Scene: Sally is about to start her first day as the manager of a division of a service company. She’s called a team meeting that will have her entire staff of 75 in attendance. Before heading to work, she meets her mentor and friend Terry for coffee, and a some last-minute advice.

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Leadership Mentor Seminar Self-aware 305

Terry Starbucker

MARCH 27, 2011

About 6 years ago I was approached by one of my field managers about a new “callback&# program he wanted to launch in one of our cable television service areas. Needless to say we expanded the callbacks to the entire company. In the cable television business, where churn is a major concern, that was huge.

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Benchmarking Survey Power Media 283

Terry Starbucker

MAY 26, 2013

They may change shifts or make lateral moves in a company or industry to work for bosses who can become influential leaders in their lives” Note “in their lives” Not just “in their jobs” The happy worker connects the career with a fulfilled life, and a more human leader recognizes that.

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Leadership Consultative Project Industry 405

Terry Starbucker

JULY 29, 2012

First with the rest of the management group, and then, as your proxies, they repeat the process with their teams. Then, they proudly proclaim the company mantra that reflects that plan, and the values behind it. ” (Note: this was the one we adopted at our cable TV company, and it resonated very well.). They nail it.

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Tactics Fashion Metrics Planning 298

Terry Starbucker

JANUARY 10, 2016

His name was Matt, and he was a technician for our cable TV company in Gillette, a city in northeast Wyoming notable for its energy production and its abundance of wide-open spaces. They had very strong reservations about putting any kind of trust in “corporate management”, whoever they might be. A Day In Gillette.

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Webinar Mentor Company Execution 150

Terry Starbucker

JULY 16, 2011

As he notes, “one thing we try to do is define everybody’s role in the company so that, in a sense, they have a territory. When Sacks, in his interview, talks about “clarity&# , he refers to being crystal clear about roles and responsibilities. we all know what a customer is worth, and keeping them is a very high priority).

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Decentralization Mission Statement How To Leadership 284

Terry Starbucker

JANUARY 29, 2012

Let’s look at a fictional example to see how this would work (albeit in an truncated way): Imagine the CEO of startup service company “Acme Service Co.” Revamp of the customer management (CRM) system. ” had these 4 changes to consider: Formalizing the organizational structure and team responsibilities.

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CRM Insurance CEO Advertising 282

Terry Starbucker

MARCH 23, 2011

I had just moved from San Antonio to Los Angeles for this “ once in a lifetime &# opportunity to be the head operations person for a cable TV company. I previously was an Audit Manager for Ernst & Whinney and hadn’t managed more than 5 people at a time. There are five of them: Practice Full Spectrum Management.

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Download Education Learning-by-Doing Operations 256

Terry Starbucker

NOVEMBER 13, 2011

His example of a company winning this battle was GE, who to this day still demonstrates its policy to jettison businesses – even ones that generate a profit – that “do not offer long range growth and the opportunity for the company to be number one or number two world-wide”. Everything has been amply proved by decades of experience.

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Drucker Price Cost Article 341

Terry Starbucker

MAY 31, 2018

9) 10 Critical Leadership Battles (And How You Can Win Them All) – This was based on my very first leadership presentation I made to a group of managers. We must win all of these battles, because as I wrote about it in this post, “It boils down to this – do you want to manage, or do you want to LEAD”? Let them lead.”

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Leadership Self-aware Bottom-up Resistance 208

Terry Starbucker

MAY 15, 2014

I loved it when I was living in Stamford, CT, and Nikki, the manager of the store off of I-95 in Greenwich, would have my triple grande latte waiting for me every weekday morning at 8:45, with my name on it (that’s one on the left). It was pretty good, although Howard likes to put more sugar in his milks than I would prefer.

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