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Conflict Keeps Teams at the Top of Their Game

Harvard Business Review

Instead, managers need to know how to create teams that feel psychologically safe enough for conflicting opinions to be aired and the benefits of diversity exploited. Teams composed of high-performing individuals are naturally subject to contradictory tensions, like cooperation and rivalry, trust and vigilance.

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Studying India's Maha Kumbh Mela Festival

Harvard Business Review

That's a slightly unfair comparison because the local government isn't going to put in place all the fixtures of a functional metropolis. To those interested in how cooperation among diverse groups happens, this is a fortuitous setting. However, it's only partly unfair. This is also the first Big Data Kumbh, as I call it.

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New Research: You're Doing Customer Experience Innovation Wrong

Harvard Business Review

In 2013, only 8% of the companies in this annual benchmarking survey received a top grade from their customers — and that''s a pathetically low number in comparison to the amount of professed innovation in the industry. Why haven''t we seen more and more companies earning excellent scores in Forrester''s Customer Experience Index ?

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Stretching Your Global Mindset

Harvard Business Review

They have big real world consequences, particularly as is the case now with Europe's debt crises and bailouts, when collective prosperity depends on the extension — as opposed to contraction — of cooperation, trust, and sympathy across borders and distances.

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What’s Holding Women in Medicine Back from Leadership

Harvard Business Review

Recent studies show that women physicians may provide better clinical care and health care system savings in comparison with their male counterparts, and women may also generally be more collaborative in both research and education pursuits. This can hamper cooperative parenting and make it harder for women to stay in the field.

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The 2010 Execution Round-Up: Six Companies That Couldn't 'Get It.

Strategy Driven

Plus, as a result of a lack of cross-organizational coordination and cooperation, Nokia wasn’t able to improve its proprietary operating system, Symbian, which would have allowed it to support a more sophisticated smartphone. The BRIDGE that failed for Gap Makers #2, 3, and 4 : Company-Wide Coordination and Cooperation.

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How to Prepare the Next Generation for Jobs in the AI Economy

Harvard Business Review

At the elementary level, that means that we need to emphasize exercises that encourage problem solving and teach children how to work cooperatively in teams. Engineering intelligence into systems, and finding insights in a ubiquitous sea of data, is a task that cries out for a diverse workforce.

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