Terry Starbucker

SEPTEMBER 15, 2011

I get my first chance to fulfill that promise this weekend, at our SOBCon NW conference in Portland – I’ll keep you posted on my progress, or check in on our livestream ). . “It’s done&#. Can you commit to the higher purpose of leadership? Let’s go get it done. (I

Leadership 283

Leadership Banking Conference Commitment 283

Terry Starbucker

MARCH 2, 2014

How wonderful the business is, with you in our world” I celebrated a sales milestone by breaking out in Barry Manilow’s ” Looks Like We Made It ” on a conference call (note to self- I can’t hit those higher notes).

Metrics 356

Metrics Leadership Energy Incentives 356

Terry Starbucker

OCTOBER 9, 2011

When that’s not possible, one tactic I use is to mention the success of team members during higher level meetings and conference calls. Those participating in the meeting/conference/call will inevitably respond by acknowledging the individual’s success and offer some praise or encouragement.

Leadership 296

Leadership Tactics Management Maturity 296

Terry Starbucker

DECEMBER 26, 2011

It’s about creating a keen sense of urgency and excitement, and it just can’t be done with a memo, or an e-mail, or even a video conference. Talk about “ the cause “, and how THIS year is going to be THE year for the business – if the team can pull together, and execute the plan. The benefits of happy customers.

How To 325

How To Metrics Energy Travel 325

Terry Starbucker

SEPTEMBER 30, 2012

It was the confluence of several things – a funeral, a business trip, a management meeting, and a conference – that created a perfect learning environment. Occasionally, however, this higher level reflection can happen, and this past week was one of those times for me. The work must be for a cause greater than ourselves.

Learning-by-Doing 334

Learning-by-Doing Sports Conference Objective 334

Terry Starbucker

JANUARY 15, 2017

It’s just not that helpful in the conference room or boardroom. (Yes, one little word!). Half-heart Words “ – The first word to keep in mind here is “ hope “. Don’t misunderstand me – hope is a very good word. See my Leadership Battles post for the rationale. Here’s another one, when used in this context – “we should do this”.

How To 150

How To Learning-by-Doing Morale Conference 150

Terry Starbucker

MARCH 27, 2014

” That happened to me 10 years ago, in a conference room in Billings, Montana. ” And sometimes, you get to ask a brave follow up question, to those who have witnessed the moment. “Will you follow me??” I decided to NOT make my keynote talk a discussion of the numbers.

Leadership 419

Leadership Follow-up Long-term Bottom-up 419

Terry Starbucker

APRIL 24, 2011

Do Something Unexpected (like singing, maybe?) - May was my favorite time to break out in song during my weekly meetings and conference calls. You don’t want your staff to think you are going “Network&# on them. It is an excellent way to make a point, if you can carry a tune.

Leadership 327

Leadership Incentives Metrics Budgeting 327

Terry Starbucker

JULY 19, 2015

I couldn’t quite put my finger on it, until I went to an industry-sponsored customer service conference and discovered the answer. One of the presenters at the conference, a man from a cable company based in Europe, showed a bunch of slides that tracked this score over a certain time.

Leadership 150

Leadership Metrics Price Mass Marketing 150

Terry Starbucker

JUNE 15, 2011

This is not your ordinary conference. Just Google “SOBCon” and read all the great stories of people who went into that room, gave us their time and energy, and came out no longer just a dreamer, but a “doer”. Value for Value. To say this region is “special” doesn’t do it justice.

Energy 270

Energy Price Participative Conference 270

Terry Starbucker

OCTOBER 3, 2010

In my “door-less&# society, I would find a way to have those discussions privately; in fact, sometimes I find it’s better to go “off site&# or to a “neutral&# conference room, because it can promote a more open discussion. Loads of conference rooms provide the space for sensitive discussions.

Open-book 419

Open-book Tips Blog Learning-by-Doing 419

Terry Starbucker

JULY 5, 2015

We came up with a cover letter to go with the shirt, personally signed by me, and then, at our weekly management conference calls, I started to hand them out. The smiles were golden – even the ones I couldn’t “see”, but could virtually sense, on the other ends of the conference lines. Wait a minute. I know what we need!

Leadership 150

Leadership Letter Conference Definition 150

Terry Starbucker

JULY 16, 2017

I realized that staying connected with my team, in a way that went beyond memos, e-mails and conference calls, was vital to building the trust that was so needed in this company. What came out of that leadership file ended up in a little conference room in Billings, Montana a few weeks later. Will you follow me??”.

Leadership 196

Leadership Budgeting Newsletter Bottom-up 196

Terry Starbucker

AUGUST 23, 2015

I met SO many people via the comment box, and made a lot of great friends, which led to co-founding an annual conference (with Liz Strauss ) in 2007 known as SOBCon , that had a wonderful 7-year run. I used a pseudonym at first so it wouldn’t be a distraction my employer and fellow employees.

Leadership 150

Leadership Storytelling Learning-by-Doing Blog 150

Terry Starbucker

MARCH 6, 2016

Rather, when we start the morning by collaborating with a team of engineers and then send emails to our marketing colleagues and then jump on a conference call, we want to know that those people really hear us. We can’t be focused just on efficiency. We want to know that work is more than just labor. Work is more than just labor.

Team 150

Team White Paper Open-book Project 150

Terry Starbucker

JULY 26, 2015

So, whenever I’d have a staff conference call or meeting, I would always set aside 10 minutes and introduce a “ leadership lesson of the week ”. As I deepened my understanding of my own leadership development, I came to the conclusion that I wanted to be different. I wanted to put leadership out there, front and center. I wanted to teach. .

Leadership 150

Leadership Micromanagement Policies Learning-by-Doing 150

Terry Starbucker

MARCH 6, 2014

It is not a whole lot different when leaders have their meetings and outings, scurrying around making sure everyone had something to eat, making sure the room was the right temperature, double checking dinner reservations, herding everyone back in the conference room to keep on schedule, and acting as the host up at the podium.

Leadership 259

Leadership Core Competence Sharpe Learning-by-Doing 259

Terry Starbucker

JULY 6, 2014

On my weekly staff conference calls, they were the first things we’d “recite” before the agenda kicked off. After all, we had been posting these numbers weekly in many different places, and my favorite was our Intranet home page, where it was front and center.

Metrics 214

Metrics Leadership Operations Report 214

Terry Starbucker

JUNE 14, 2015

The mosaic of connections between these disparate towns in Montana, Colorado, Wyoming and Utah became clearer to me as I escaped the carpets, conference rooms and charts and graphs of New York.

Follow-up 150

Follow-up Hotels Company Retail 150

Terry Starbucker

FEBRUARY 11, 2019

Through an e-mail, text, conference call, or a poster? Someone who knows they matter. But think about this for a second and compare it to the person on the pedestal. Can this really be communicated by mere words? Sure it can. It can be communicated. But can it be truly absorbed and understood?

Leadership 387

Leadership Conference Participative Team 387

Terry Starbucker

SEPTEMBER 16, 2010

Nope, I’m A Writer by Starbucker on September 16, 2010 “ I’m a blogger ” I was at a conference, and we were having a catered lunch. Thanks to Julie, it dawned on me that I could have answered the question at the conference in a very similar way. I uttered those words. The minute they passed my lips I felt uncomfortable.

Blog 339

Blog Learning-by-Doing Conference Media 339

Terry Starbucker

MAY 5, 2013

Through an e-mail, or a conference call, or a poster? Someone who understood that the work had meaning, and that it made a difference in our success or failure. Someone who knew they mattered. Can this really be communicated by mere words? Sure it can. It can be communicated. But can it be truly absorbed and understood? Can it be felt ?

Leadership 419

Leadership Conference Follow-up Team 419

Terry Starbucker

JANUARY 31, 2010

Include a working e-mail with your comment and as a thank you for sharing your story, we’ll send you a special code to take $250 off the $895 FULL conference rate - that’s over a 25% savings! ( Thanks for making this contest, I’d love a chance to make it to this conference! We won’t use your email to spam you.)

Discount 288

Discount Blog Hotels Conference 288

Terry Starbucker

FEBRUARY 20, 2011

That sound you hear in the office, in the conference rooms, and in the field is the passing of time. Tick, tick, tick…. There’s only so much of it every day, and it’s a resource that HAS to be considered in every single decision we make.

Tools 204

Tools Cost Conference Management 204

Terry Starbucker

JULY 29, 2010

I did, however, read a blog post a few days ago about the power of publicity stunts undiminished in the years since PT Barnum perfected them.

Survey 284

Survey Blog Open-book Conference 284

Terry Starbucker

JUNE 24, 2010

You *could* apply a lot of these ideas to different conferences, but when the scale is much smaller (150 person limit), the connections get much bigger. Conferences should be a good time. So much so that I’ve already reserved my space for 2011′s Chicago conference. C’mon, admit it.

Osborne 275

Osborne Hotels Conference Learning-by-Doing 275

Terry Starbucker

MAY 23, 2010

I can imagine the scene in just about every office – the sound of that “ding” from the calendar software, followed by the feeling of approaching gloom, and then, the slow rise from the desk, followed by a very deep breath and finally, the trudge to the conference room. Sound familiar? It doesn’t have to be that way.

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Letter Blog Follow-up Conference 268

Terry Starbucker

JANUARY 24, 2010

Boardrooms and conference rooms, that is. Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full 5 Things Every Business Leader Should Know About Social Media by Starbucker on January 24, 2010 It’s the new elephant in the room.

Media 305

Media Sharpe Learning-by-Doing Blog 305

Terry Starbucker

MARCH 25, 2010

I’ve written elsewhere on the history of this annual Chicago conference , and how Liz has been a marvelous catalyst for the magic that has occurred there for the last 3 years running, but today I’d like to write about where SOBCon is going, and why. My partner is Liz Strauss, author of Successful Blog.

Blog 218

Blog Learning-by-Doing Incubator Newsletter 218

Terry Starbucker

MAY 3, 2010

It’s just a conference, right? That’s why there is so much energy building with each hour of the conference (and thanks to you and Liz for planning and pulling it off!) I know, transformed is a pretty strong word, and for those of you who have never been to a SOBCon, I can understand some skepticism here. How can that happen?

Power 222

Power Open-book Learning-by-Doing Blog 222

Terry Starbucker

OCTOBER 8, 2009

My first post , covering the 1st Day of the conference , tied all the presentations on Leadership into the theme of “ sitting tall in the saddle “ This post continues the thread on Leadership, but from a slightly different direction.

Leadership 167

Leadership Charisma Committee Conference 167

Terry Starbucker

JULY 25, 2010

“Let us march&# And at 8:59 you walk away from that mirror and towards the conference room, confident and ready. &# You dwell for the last 30 seconds on how words alone cannot make the leader, and the last three words of that quote. It’s showtime! Popularity: 2% [ ?

Leadership 315

Leadership Audience Mentor Blog 315

Terry Starbucker

JULY 11, 2010

Many teammates take their vacations, and there are weeks where simply getting a quorum at on a conference call or a meeting is a major accomplishment. It’s that “in-between&# time, where the current year’s business plans are fully in place, and the budget season for the next fiscal year is yet to begin.

Incentives 232

Incentives Blog Seminar Short-term 232

Terry Starbucker

OCTOBER 28, 2010

I’m committed to developing as a leader by opening my heart and my schedule to hear others’ leadership stories, battles and victories, read leadership books, and learn from leadership conferences. There’s much to learn. And I’m thankful for the opportunity.

Learning-by-Doing 305

Learning-by-Doing Open-book Blog Follow-up 305

Terry Starbucker

APRIL 3, 2016

Our mantra did end up being our biggest rally cry for success, spoken in every office, every conference room, and at every team meeting, and present on all the walls and in all of our email signatures. For this one, it was going to be thousands.

Leadership 150

Leadership Operations Policies Hotels 150

Terry Starbucker

AUGUST 12, 2010

No press conferences. Hopefully, within the organizations that employ them, this professional behavior is rewarded and celebrated. But usually, that’s as far as it goes. No viral Facebook campaigns. No Twitter avalanches. No 15 minutes of fame. Well today, that’s not good enough for me.

Media 278

Media Blog Taylorism Taylor 278

Terry Starbucker

OCTOBER 25, 2009

Of course, there’s a lot more to this story and how it resulted in a rapid (and still unbelievable) expansion of my known universe and friendships, the birth of SOBCon (a fabulous annual conference in Chicag0) and a long-term business partnership with Liz, but suffice it to say it was that one little post that set it off.

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Blog Long-term Learning-by-Doing Media 294