The first thing negotiation experts teach is to “separate the people from the problem.” The vast majority of the time, this is sound advice. But as a psychologist, I know that approximately 1% of the time, people are the problem. And in such cases, normal negotiation strategies just don’t work. Here’s how to recognize that rare situation and what to do about it.
Two Kinds of People You Should Never Negotiate With
And two you’ll want to avoid, but shouldn’t.
June 18, 2014