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Teams That Work

Leading Blog

JANUARY 4, 2021

Fundamental question: Is the context in which the team operates favorable for performing effectively (e.g., It is helpful to think about conditions as operating on two levels: the broader organizational or business unit level and the local, team-specific level.”. Cooperation. Cooperation emerges from the other six drivers.

Team 302
Team Teamwork Cooper Self-aware 302
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Common Purpose Leadership

Leading Blog

AUGUST 8, 2011

Simon Cooper, president and CEO of Ritz-Carlton, calls this “scriptless service”. With such a diverse clientele, employees cannot simply operate by choosing from a limited number of preselected solutions to guest requests. They are a method of “aligning groups of people so they achieve common goals.”

Leadership 282
Leadership Simon Cooper Gordon 282
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