What a Diverted United Airlines Flight Can Teach You about Conflict Resolution
The Recovering Engineer
SEPTEMBER 5, 2014
Once we verbalize a commitment or commit to a course of action, we find it difficult to change that commitment even in the face of new information. When you behave in a way that the other person sees as threatening, the probability of a peaceful and successful resolution is incredibly low. Surprising, not really. Nobody won.
Let's personalize your content