Harvard Business Review

MARCH 31, 2017

If firms had previous experience with expert systems, they are familiar with some of the necessary organizational and process changes arising from contemporary cognitive tools. Two good examples of combining well-established practices with cognitive technology to achieve business success are American Express and Procter & Gamble.

Supply Chain 8

Supply Chain Technology System Early Adopters 8

Harvard Business Review

DECEMBER 7, 2010

He explained that his organization was highly functionalized with separate units for sales, trading, investing, portfolio management, credit, risk, and operations; some of which reported to him and some to the corporate center.

Succession 14

Succession Credit Risk Operations Report 14

Harvard Business Review

OCTOBER 23, 2014

Think of the colleges that are increasingly able to identify students at risk of dropping out and intervene before they do. Or lenders’ enhanced abilities to gauge credit risk. Actors in this ecosystem are increasingly working together rather than handing off information or tasks to the next entity in a linear process.

Health Care 8

Health Care Pharmaceuticals Information Technology Supply Chain 8

Harvard Business Review

NOVEMBER 8, 2012

It might be, for example, what else you might want to purchase, given a current purchase. Depending on what you're measuring, it might look something like this: Your goal is to build this matrix, and have it be as large and as complete as possible. This is, for example, how retailers make sales inferences.

Credit Risk 9

Credit Risk Credit Scoring Retail Technology 9