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How to Hold onto Your Customers in a Crisis

Leading Blog

S UBSCRIPTION-BASED businesses seem to be the most resilient during this time of crisis. To hang onto customers during a crisis, you need to build a forever transaction with the people you serve. They are letting short-term financial objectives become the North Star in an effort to keep the lights on.

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Research Explores How To Avoid Layoffs During A Crisis

The Horizons Tracker

Often, however, companies are forced to lay people off in response to a very particular crisis. Research from Bocconi University explores whether such layoffs were necessary or whether things like short-time work programs could help firms retain workers.

Crisis 119
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The 360 Degrees of Crisis Communications

Next Level Blog

We all know by now that leaders must communicate in a crisis. In times of crisis, it’s almost a societal default to look to the people in charge to transmit what they know when they know it while painting a picture of how we’ll get through this together. It’s approaching the point of cliché because it’s true.

Crisis 139
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My Crisis Leadership Playbook

Next Level Blog

The ideas I’m sharing in this post are the basics of a crisis leadership playbook that is something of a work in progress. So, those are my current thoughts on running a crisis leadership playbook. There will be wins to celebrate! What resonates with you? What would you add? What’s working for you? What else is on your mind?

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Unleadership – A Crisis of Identity

N2Growth Blog

As I thought about why this short article resonated so strongly with readers, it occurred to me I had awakened people to a simple, yet very powerful realization…. The realization is this – many of today’s leaders are suffering from an identity crisis.

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LeadershipNow 140: January 2024 Compilation

Leading Blog

Legitimacy Crisis of US Politics Looms by @jamesstrock Rising Independent Voter Numbers Are Fire Bell in the Night Not Sure Where to Start with Your AI Strategy? 2 Simple Writing Momentum Hacks by @wallybock How Failure Feeds Creativity Being right all the time is killing creativity. And this will get worse with AI.

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What Responsibility Do Employers Have During The Cost Of Living Crisis?

The Horizons Tracker

This greater concern has been almost instantly put to the test during a cost-of-living crisis that has meant many workers have struggled to keep their heads above water as inflation has run riot through economies across the world. The post What Responsibility Do Employers Have During The Cost Of Living Crisis?

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