Are Your Employees Drivers or Victims of Process Innovations?
Harvard Business Review
MAY 15, 2012
In his 1990 classic HBR article " Reengineering Work: Don't Automate, Obliterate ," Michael Hammer argued that IT must drive radical process innovation. Hammer nonetheless argued for using the power of information technology to redesign a cross-functional process, then deal with the people issues.
11 
Let's personalize your content