CRM Industry Management Maturity 
Coaching Tip
OCTOBER 30, 2013
Systems like CRM and ERP don''t capture the "conversations" that don''t fit anywhere ; the conversations that take place on the phone, over email, or even in person. It is the way we manage our organizations. But it isn''t just the systems. It''s the processes as well. The Power of Introverts.
Harvard Business Review
AUGUST 9, 2012
The history of Customer Relationship Management (CRM) systems holds valuable lessons. The first wave of CRM systems got a boost with success stories in an HBR Article (" Automation to Boost Sales and Marketing ") in 1989 by Moriarty and Swartz. Or is it a mirage that always appears a few more million dollars and months away?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Harvard Business Review
DECEMBER 13, 2017
Because I teach a course on Product Management at Harvard Business School, I am routinely asked “what is the role of a Product Manager?” ” The role of a Product Manager (PM) is often referred to as the “CEO of the Product.” Self-management: Being a PM can be incredibly stressful. Company Fit.
Harvard Business Review
DECEMBER 6, 2018
Instead they are waiting for the technology to mature and for expertise in AI to become more widely available. It’s true that some technologies need further development, but some (like traditional machine learning) are quite mature and have been available in some form for decades. We think this is a bad idea.
Harvard Business Review
MARCH 11, 2013
These interviews were conducted with salespeople across a wide variety of industries including high technology, telecommunications, financial services, consulting, industrial equipment, healthcare, and electronics, to name a few. Product Commoditization. Price versus Value. Nice-to-Have" Product. Administrivia. Pre-sales Resources.
Harvard Business Review
OCTOBER 13, 2016
As business leaders and managers, we have become increasingly capable of engaging a workforce that is some combination of virtual and on site, part time and full time, permanent and contingent. The simplest and most mature so far is robotic process automation. Take, for example, the car insurance industry.
Harvard Business Review
JANUARY 26, 2017
According to an assessment of over 700 sales professionals and senior executives conducted by GrowthPlay — a sales-focused consulting firm where one of us is Managing Director — the problem stems from gaps between the perceptions, attitudes, and information flows between executives and sales reps.
Expert insights. Personalized for you.
108 
Let's personalize your content