Perhaps the most exciting (and challenging) aspect of working in a progressive IT organization is the pace of technological change. It requires that IT staff — and our customers — are continuously learning. Managing this rapid change and fostering innovation while “keeping the trains running on time” is the primary leadership role required of any CIO, new or old. I fundamentally believe that these need not be mutually exclusive goals. As I approach my own new role as CIO at Harvard Business School, I’m focused on promoting a culture that provides the highest levels of service quality while enabling true agility and innovation. These are core tenets that all CIOs need to hold close. The following are a few key areas on which I’ve focused in my first 90 days that I think would be valuable for other new CIOs to consider as they plan for their own organizations’ future: