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Find the Unicorns to Help Your Business Excel

Skip Prichard

If your organization is going to thrive in the era of Artificial Intelligence, you are going to need to hire magical individuals. These are the people who will turn things around, lead the organization to innovate, and drive through challenges. They’re the people organizations really want to retain or acquire. That’s right.

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Too Many Executives Are Missing the Most Important Part of CRM

Harvard Business Review

For all the emphasis placed on customer relationships these days, very few large organizations really understand how to manage them. As a consultant, I’ve seen dozens of CRM implementations in a wide range of organizations, and consistently find that they fail more than they succeed. It’s a result of misguided strategy.

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Team Building Agenda: Kick-off Program for IT Leadership Team

Mike Cardus

Chief-Technology-Officer CTO, and Human Resources Business Partners within the IT Team and Mike will serve as the Accountability-Team to check-in and coach the directors for completion of the 100 day action plans. CTO – Why are we here? How does this fit into the larger strategic goals? What’s the company’s goal?

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Procter & Gamble and Innovation in Asia

Harvard Business Review

As promised , I asked Bruce Brown , P&G's CTO, one of the questions readers submitted last week: "As you look forward into the future what do you see as P&G's largest challenges, as seen through your eyes as CTO?" It typically shoots for 4 to 6 percent organic growth every year. Brown noted three specific challenges.

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A 5-Part Process for Using Technology to Improve Your Talent Management

Harvard Business Review

At the law firm Allen & Overy, the idea of replacing traditional, annual performance appraisals with a technology-enabled continuous feedback system did not come from human resources. Starting small allowed extremely fast learning and iteration, broader scaling, and more-complex uses of the system.

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The First 90 Days in a New CIO Position

Harvard Business Review

Perhaps the most exciting (and challenging) aspect of working in a progressive IT organization is the pace of technological change. I fundamentally believe that these need not be mutually exclusive goals. It requires that IT staff — and our customers — are continuously learning.

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Reversing the Curse of Dominant Logic

Harvard Business Review

This was the case at Harman , which had achieved extraordinary success in the high-end automotive infotainment systems for luxury cars. Harman created a scaled-down version of its high-end system which proved a dismal failure in poor countries. For a quick idea of what that might be in your organization, take the following quiz.