Eric Jacobson

APRIL 2, 2011

A customer who complains and receives a fast response will actually be more loyal to your company in terms of future sales and referrals than a customer who never complained at all. that: a slow response to a customer complaint triggers fear and anger. They also say in their book, Now.Build A Great Business!

Customer Loyalty 70

Customer Loyalty Loyalty How To Open-book 70

Eric Jacobson

JUNE 19, 2019

"Today's customers demand something unlike anything they have ever wanted in the past -- a connection with your business," explains Noah Fleming , author of the must-read book , Evergreen.

Customer Loyalty 50

Customer Loyalty Loyalty How To Content 50

Eric Jacobson

FEBRUARY 8, 2014

Customer Feedback Customer Loyalty Customer Retention Customer Service Eric Jacobson on Leadership and Management Leadership Books'

Customer Loyalty 93

Customer Loyalty Loyalty Follow-up Books 93

Eric Jacobson

APRIL 7, 2014

He is a keynote speaker and consultant on customer service issues, the customer experience, and company culture. Customer Loyalty Customer Retention Customer Service Eric Jacobson on Leadership and Management' He previously co-authored the bestselling, Exceptional Service, Exceptional Profit.

Customer Loyalty 85

Customer Loyalty Loyalty Tips Consultative 85

Eric Jacobson

JANUARY 30, 2014

Make follow-up calls to customers. Provide regular customers with discounts. Customer Loyalty Customer Retention Customer Service Eric Jacobson on Leadership and Management' Thanks Bank of America and SCORE Association for these ideas from your Small Business Basics handbook.

Customer Loyalty 82

Customer Loyalty Handbook Loyalty How To 82

Eric Jacobson

NOVEMBER 1, 2014

Customer Loyalty Customer Retention Customer Service Customers Eric Jacobson on Leadership and Management Giving Thanks'

Customer Loyalty 89

Customer Loyalty Loyalty Power Books 89

Eric Jacobson

JUNE 21, 2014

So, lead your team to : Respond quickly to customer complaints Refuse to defend or make excuses Offer to make the customer happy immediately Be open and honest Tell the truth and tell it as soon as you know it Bottom-line.assume that anything you do or say will become public knowledge quickly.

Customer Loyalty 91

Customer Loyalty Loyalty How To Open-book 91

Eric Jacobson

AUGUST 2, 2014

Customer Feedback Customer Loyalty Customer Retention Customer Satisfaction Customer Service Customers Eric Jacobson on Leadership and Management Steve Curtin'

Customer Loyalty 85

Customer Loyalty Loyalty Cost Energy 85

Eric Jacobson

OCTOBER 19, 2014

Customer Feedback Customer Loyalty Customer Retention Customer Satisfaction Eric Jacobson on Leadership and Management'

Customer Loyalty 75

Customer Loyalty Loyalty Cost Energy 75

Eric Jacobson

JANUARY 29, 2015

So, lead your team to : Respond quickly to customer complaints Refuse to defend or make excuses Offer to make the customer happy immediately Be open and honest Tell the truth and tell it as soon as you know it Bottom-line.assume that anything you do or say will become public knowledge quickly.

Customer Loyalty 50

Customer Loyalty Loyalty Open-book Books 50

Eric Jacobson

FEBRUARY 4, 2015

is not using these words, even inadvertently, in front of your customers? Customer Loyalty Customer Retention Customer Satisfaction Customer Service Eric Jacobson on Leadership and Management Harvey Mackay' Are you absolutely sure every employee in sales, production, operations, marketing, etc.,

Customer Loyalty 50

Customer Loyalty Loyalty Advice Operations 50

Eric Jacobson

SEPTEMBER 23, 2014

AMACOM AMACOM Books Customer Feedback Customer Loyalty Customer Retention Customer Satisfaction Customer Service Customer Value Eric Jacobson on Leadership and Management' Edited by Ann Thomas and Jill Applegate.

Tips 101

Tips Customer Loyalty Loyalty Stress 101

Eric Jacobson

JULY 30, 2023

Reputational : greater recognition as a trusted and reliable brand that in turn elicits greater customer loyalty. These are: Motivational : attract and retain a more motivated and inspired workforce. Directional : greater clarity on strategic choices and direction.

How To 74

How To Customer Loyalty Operations Objective 74

Eric Jacobson

OCTOBER 7, 2022

Reputational : greater recognition as a trusted and reliable brand that in turn elicits greater customer loyalty. These are: Motivational : attract and retain a more motivated and inspired workforce. Directional : greater clarity on strategic choices and direction.

How To 94

How To Customer Loyalty Operations Objective 94

Eric Jacobson

DECEMBER 1, 2013

Customer Loyalty Customer Retention Customer Service Eric Jacobson on Leadership and Management Leadership' These tips are adapted from the book, Delivering Knock Your Socks Off Service , Fifth Edition by Performance Research Associates, Inc., Edited by Ann Thomas and Jill Applegate.

Customer Loyalty 92

Customer Loyalty Loyalty Tips Stress 92

Eric Jacobson

NOVEMBER 9, 2013

One secret of dealing with social media feedback is to reduce the need for it by making sure your customers know, as directly as possible, how to reach you 24/7 , whether that’s via email, the phone, or a feedback form on your website.

Customer Loyalty 67

Customer Loyalty Loyalty How To Resistance 67

Eric Jacobson

MARCH 31, 2014

AMACOM AMACOM Books Customer Loyalty Customer Retention Customer Satisfaction Eric Jacobson on Leadership and Management' These tips are adapted from the book, Delivering Knock Your Socks Off Service , Fifth Edition by Performance Research Associates, Inc., Edited by Ann Thomas and Jill Applegate.

Tips 79

Tips Customer Loyalty Loyalty Stress 79

Eric Jacobson

DECEMBER 6, 2022

Reputational : greater recognition as a trusted and reliable brand that in turn elicits greater customer loyalty. These are: Motivational : attract and retain a more motivated and inspired workforce. Directional : greater clarity on strategic choices and direction.

How To 65

How To Customer Loyalty Operations Objective 65

Eric Jacobson

JULY 5, 2022

Reputational : greater recognition as a trusted and reliable brand that in turn elicits greater customer loyalty. These are: Motivational : attract and retain a more motivated and inspired workforce. Directional : greater clarity on strategic choices and direction.

How To 65

How To Customer Loyalty Operations Objective 65

Eric Jacobson

FEBRUARY 7, 2022

Reputational : greater recognition as a trusted and reliable brand that in turn elicits greater customer loyalty. These are: Motivational : attract and retain a more motivated and inspired workforce. Directional : greater clarity on strategic choices and direction.

How To 65

How To Customer Loyalty Operations Objective 65

Eric Jacobson

APRIL 5, 2022

“Companies that put customers first—ahead of all other stakeholders—are the ones that win,” explain Fred Reichheld , Darci Darnell and Maureen Burns , authors of the new book, Winning On Purpose: The Unbeatable Strategy Of Loving Customers.

Strategy 81

Strategy Open-book Morale Technology 81

Eric Jacobson

SEPTEMBER 3, 2021

If you want to delight your customers, then the book by Steve Curtin , Delight Your Customers -- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary , is a must-read for you and your employees.

How To 65

How To Cost Energy Follow-up 65

Eric Jacobson

OCTOBER 18, 2020

How To Become A Rainmaker is a quick, instructional book that reveals the rules for getting and keeping customers and clients. One of the real gems in the book is Fox’s The Rainmaker’s Credo , which includes: Cherish customers at all times. Written by Jeffrey J.

Handbook 65

Handbook Books Productivity Products 65

Eric Jacobson

JUNE 3, 2020

Flavio Martins ' book, Win The Customer , teaches you 70 simple rules for sensational service. These can be used as a top-down resource in organizations looking to develop or enhance a service culture," explains Martins.

Mission Statement 65

Mission Statement Training Resources Commitment 65

Eric Jacobson

NOVEMBER 13, 2019

Earlier this year brought the release of the book, Unlocking The Customer Value Chain , by Thales S. Teixeira , the Lumry Family Associate Professor of Business Administration at Harvard Business School.

Business Model 50

Business Model Technology Books Industry 50

Eric Jacobson

JULY 2, 2019

“Business development is the craft of finding the right prospect and then designing the perfect buying experience for that prospect,” explains Mo Bunnell , the author of, The Snowball System: How to Win More Business and Turn Clients into Raving Fans. Whether you are new to sales or a sales veteran, this book is a must-read.

How To 50

How To Long-term System Learning-by-Doing 50

Eric Jacobson

JUNE 29, 2019

“Brand helps us engage customers and employees, unleash our competitive advantage, and fuel enduring growth,” explains Lindsay Pedersen, author of the new book, Forging An Iron Clad Brand: A Leader’s Guide.” “And And yet, despite this power of brand, it is grossly underused.

Brand 50

Brand Competitive Advantage Executive Coaching Brand Management 50

Eric Jacobson

JUNE 22, 2019

Flavio Martins ' book, Win The Customer , teaches you 70 simple rules for sensational service. These can be used as a top-down resource in organizations looking to develop or enhance a service culture," explains Martins.

Mission Statement 50

Mission Statement Resources Commitment Environment 50

Eric Jacobson

FEBRUARY 17, 2019

Every business leader should periodically call his/her company to observe how their customers are being treated by their employees -- because, all too often a phone conversation becomes a customer turnoff rather than a relationship builder. Timm that you can use to evaluate your organization's customer service via the phone: 1.

Team 50

Team How To Reference Efficiency 50

Eric Jacobson

FEBRUARY 17, 2019

He wisely points out that all employees at every level should never use these four words in front of a client/customer for both obvious and perhaps not so obvious reasons: Can't -- As in, "We can't do that." "We Author Harvey MacKay wrote the following spot-on advice years ago in a column in the Kansas City Business Journal.

Advice 50

Advice Operations Marketing Productivity 50

Eric Jacobson

JANUARY 28, 2019

He recommends a different twist on asking your customers questions : stop asking your customers the "typical" questions and instead ask them open-ended questions. Consider this advice from author Paul R. Here's specifically what Timm recommends: Don't Ask : How was everything? Can I get you something else? Will that be all?

Advice 50

Advice Power Customer Loyalty Loyalty 50

Eric Jacobson

SEPTEMBER 3, 2018

My two favorite learnings from Stephen Denning ’s book, The Age of Agile: How Smart Companies Are Transforming theWay Work Gets Done , are the following: First, where Denning explains the 10 elements of an organization/company that is passionate about, and driven by, the goal of delighting customers.

Agility 50

Agility How To Short-term Goal 50

Eric Jacobson

JULY 27, 2018

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you.

Training 50

Training Retail Guidelines Follow-up 50

Eric Jacobson

DECEMBER 28, 2014

True Alignment reveals how to: Decipher customer expectations Define the brand as a solution to the customer’s needs Turn the unique selling proposition into the mission Create a company culture where everyone is aligned to this vision—and responsible for living the brand promise Papke is a speaker, author, facilitator, and executive coach.

Customer Loyalty 75

Customer Loyalty Company Loyalty Brand 75

Eric Jacobson

JULY 26, 2017

If you want to delight your customers, then the book by Steve Curtin, Delight Your Customers -- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary , is a must-read for you and your employees.

Cost 50

Cost Energy Follow-up Books 50

Eric Jacobson

APRIL 26, 2017

"Customers fall in love with or hate brands because of customer service," explains Flavio Martins, author of the book, Win the Customer. Customers call it quits when brands neglect them and fail to deliver what they need and want.

Brand 50

Brand Participative Content Books 50

Eric Jacobson

MAY 28, 2021

And an average consumer is a member of 15 loyalty programs -- many in competing categories. The concept of customer loyalty needs to evolve. We move away from striving to win and keep customers, to a new era of winning each transaction and interaction.

Marketing 65

Marketing Loyalty Brand Customer Loyalty 65