Chart Your Course

MARCH 4, 2013

When a business shortchanges their labor or quality – its products, services, or level of customer service can suffer. To weather economic storms, businesses must continue to invest in their leaders and employees – and hire, train and retain the best people with greatness in mind. Front-line employees need training.

Cost 206

Cost Customer Loyalty Loyalty Training 206

HR Digest

AUGUST 11, 2023

Comprehensive Ethics Training: Empowerment Through Knowledge Ethics training should be an ongoing process, integrated into the fabric of the organization. HR professionals can include ethical considerations as part of performance reviews and goal-setting discussions.

Human Resources 98

Human Resources Ethics Resources Management 98

HR Digest

OCTOBER 13, 2023

Identify Company Goals Good sales compensation plans are based on a clear goal and identifiable performance measures. Define Overall Business Objectives Define the company goals in terms of numbers as well as value additions and qualitative performance indicators that matter to the company.

Planning 52

Planning Incentives Market Penetration System 52

Strategy Driven

JANUARY 6, 2014

How did those resolutions and goals you made at the end of last year work out? Personally, I am against traditional resolutions and goals. Most resolutions and goals set for the New Year are never achieved. They’re set emotionally and they’re set without an understanding of the circumstances around the goal.

Goal 50

Goal Incentives Customer Loyalty Objective 50

Chart Your Course

OCTOBER 27, 2014

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. A startup that places customer service at the top of its priorities is setting itself up for sustained profitability.

Quality 182

Quality Succession White Paper Customer Loyalty 182

Lead Change Blog

FEBRUARY 4, 2020

Erik summarizes: “This article looks at four consistent areas of successful culture change, which includes the importance of having a CEO as the ultimate culture champion, and leadership training to embrace any new values introduced.” How can you reasonably expect to achieve that goal? This is the power of empathy at work.”

Leadership Development 268

Leadership Development Development Leadership Simon 268

Strategy Driven

JANUARY 4, 2016

Whatever your age, you’ve made resolutions, you’ve made goals, and often fall short of the stated objective, desire and/or objective. Drop goals, they’re often unmet. Contact every customer we have ever done business with – offer them help, ask them where the most help is needed, and ask them for more business. Your outcome.

Customer Loyalty 50

Customer Loyalty Seminar Loyalty Objective 50

Eric Jacobson

JUNE 3, 2020

"They can also be used as a resource for individuals who want to transform the way service is handled from the ground up, even when lacking the full commitment and support from organization-wide training and change efforts." To deliver sensational customer service, you need to have the right culture.

Mission Statement 65

Mission Statement Training Resources Commitment 65

Skip Prichard

OCTOBER 20, 2020

Understanding financials and setting goals is key to building sustainable, long-term growth. My writing, speaking, training, and consulting are all focused on helping business people get and stay profitable as well as build wealth. “A What are some ways to generate customer loyalty to encourage predictable revenue streams?

Loyalty 131

Loyalty Long-term Bottom-up Proposal 131

Chart Your Course

AUGUST 14, 2012

By hiring the right people, they reduce turnover, training costs and insure their team of Zapponians stay motivated and passionate about what they do. The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” DISC Certification Group Coaching Training Program. No excuses. It equals to 2.5

Newsletter 165

Newsletter Insurance Class Workshop 165

Strategy Driven

MAY 2, 2016

Poor training – you aren’t getting adequately prepared to sell. That’s a training, sales skills and intensity issue. How will a new job get you closer to your real career goals? How will a new job get you closer to your real monetary goals? Conflicts with coworkers or management – too much who-struck-John.

Belief Systems 50

Belief Systems Customer Loyalty Seminar Bottom-up 50

Strategy Driven

MARCH 31, 2014

I have a goal and a plan to attract 1,000 leads in the next 30 days. It allows others in the coaching and training field to use my brand and sell my classroom training and my online platform along with their offerings – or by itself. My overall goal is to generate at least 1,000 leads by May. Gitomer and Buy Gitomer.

Media 52

Media Planning Audience Customer Loyalty 52

Eric Jacobson

JUNE 22, 2019

"They can also be used as a resource for individuals who want to transform the way service is handled from the ground up, even when lacking the full commitment and support from organization-wide training and change efforts." To deliver sensational customer service, you need to have the right culture.

Mission Statement 50

Mission Statement Resources Commitment Environment 50

Strategy Driven

AUGUST 1, 2016

Having a goal is a basic fundamental element. Goals without intention and focus,” is like an automobile without gasoline. Intention is the fuel that will take you from where you are to your goal, your destination, to where you want to be. With great salespeople, it’s not just a matter of goals. Dedicated to Succeeding.

Succession 50

Succession Open-book Customer Loyalty Learning-by-Doing 50

Strategy Driven

MAY 16, 2016

Not meeting your goals or expectations? Set the kind of goals that will make something good of you. His website, www.gitomer.com , will lead you to more information about training and seminars, or email him personally at salesman@gitomer.com. Attitude drives actions. Actions drive results. Results drive lifestyles.

Succession 52

Succession Education Mentor Motivation 52

Strategy Driven

APRIL 9, 2012

HERE’S WHAT THEY SHOULD MEASURE: LRI otherwise known as Lost Revenue (and goodwill and customer loyalty) of Idiots. Start a YouTube channel by inviting your customers to film WHY they bought from you. Map out a strategy, and goals for engagement, for Facebook, LinkedIn, Twitter, and YouTube. Gitomer and Buy Gitomer.

ROI 66

ROI Media Customer Loyalty Webinar 66

Strategy Driven

NOVEMBER 13, 2013

So the absence of conflict should not be your goal. Train everyone on the team in conflict management skills. #3 Make innovation the number one goal in the company (read: big incentives for achieving innovation goals). And just don’t make it a goal-make it an absolute requirement. Productive conflict should be.

Price 92

Price Innovation Incentives Learning-by-Doing 92

Strategy Driven

NOVEMBER 16, 2015

It’s an opportunity to bring your goals into focus and transfer your ideals into the real world. Use your goals and visions to define your mission … The examples you seek to set. The goals you set out to accomplish at each sales opportunity. It is your success plan. And you have a built-in outcome: make the sale!

Mission Statement 50

Mission Statement Customer Loyalty Ethics Seminar 50

Strategy Driven

APRIL 11, 2016

Some of your self-evaluations may hurt a little bit, but the goal in this is to bring you to greater attitude awareness. His website, www.gitomer.com , will lead you to more information about training and seminars, or email him personally at salesman@gitomer.com. Gaps are good. They provide SPECIFIC direction. Gitomer and Buy Gitomer.

Self-aware 50

Self-aware Open-book Customer Loyalty Books 50

Strategy Driven

FEBRUARY 4, 2013

Or they are trained to say it. IDEA: Make a goal to create 12 smiles a day through your words, actions or deeds. His website, www.gitomer.com , will lead you to more information about training and seminars, or email him personally at salesman@gitomer.com. Heck, half the time people don’t even look at you when they say it.

Politics 50

Politics Customer Loyalty Airlines Creativity 50

Strategy Driven

MAY 20, 2013

I have a daily goal. My daily goal also includes one other element: performing a random act of kindness. His website, www.gitomer.com , will lead you to more information about training and seminars, or email him personally at salesman@gitomer.com. Did you help an elderly person across the street? Were you a giver or a taker?

Customer Loyalty 50

Customer Loyalty Seminar Books Loyalty 50

N2Growth Blog

NOVEMBER 15, 2010

After reading the above comments it should already be obvious, but just in case, review the 5 items below: A Team of Yes-men : Feared leaders either surround themselves with like-minded people, or train people to share their views in a vacuum. The boss will never go for that.&# link] mikemyatt Hi Joel: Thanks for your comment.

Loyalty 417

Loyalty Blog Leadership Brand 417

Strategy Driven

FEBRUARY 24, 2014

My goal each day is to have an early morning cup of coffee with someone that can help me enhance relationships, make connections, build value, and make sales. And no, I can’t do it every day, but that is the goal every day. But I look at coffee differently than you do. I don’t “wake up and drink it.” About the Author.

Customer Loyalty 52

Customer Loyalty Competitive Advantage Travel Seminar 52

Strategy Driven

MARCH 10, 2014

If you didn’t make your sales goals last year, can you honestly say you’re good? But there is a real answer: training. Repetitive training until the salesperson goes from understanding and willingness to application, to proficiency, and finally mastery through daily action. Oh, it’s also your reputation. And it’s also FREE!

Collins 54

Collins Customer Loyalty Reputation Competitive Advantage 54

Eric Jacobson

JANUARY 8, 2016

"They can also be used as a resource for individuals who want to transform the way service is handled from the ground up, even when lacking the full commitment and support from organization-wide training and change efforts." To deliver sensational customer service, you need to have the right culture.

Mission Statement 50

Mission Statement Books Resources Commitment 50

Strategy Driven

NOVEMBER 18, 2013

The main goal of bidding is NOT get the best product. The main goal of bidding is get the cheapest price. His website, www.gitomer.com , will lead you to more information about training and seminars, or email him personally at salesman@gitomer.com. Nor, for the most part, do they care. Reprinted with permission from Jeffrey H.

Proposal 59

Proposal Price Customer Loyalty Long-term 59

Strategy Driven

APRIL 6, 2015

What are your social goals this year? Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Social sales.

Media 50

Media Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

JANUARY 13, 2014

Beyond goals and resolutions, your intentions are the key to successful achievement outcomes. It’s not just a goal and it’s not just a resolution; it’s your intention, your drive, your work ethic, and your consistency that will create genuine achievement. List intentions for 2014. What are you REALLY gonna do? Read one book a month.

Customer Loyalty 50

Customer Loyalty Document Competitive Advantage Seminar 50

Strategy Driven

AUGUST 6, 2012

When the ‘need to get away’ is a dominant thought, it’s a symptom, not a problem or a goal. His website, www.gitomer.com , will lead you to more information about training and seminars, or email him personally at salesman@gitomer.com. GOTTA GET AWAY? Need a vacation? That’s because you’re not relaxing every day.

Customer Loyalty 56

Customer Loyalty Blog Seminar Books 56

Strategy Driven

NOVEMBER 12, 2012

I immediately made a lifelong goal to read a thousand books. I have not reached that goal yet, but I’m eating away at it. Written 70 years ago, it’s still the benchmark book for attitude, goal setting, and achievement. Here’s my list of must read books: 1. Think and Grow Rich by Napoleon Hill is at the top of everyone’s list.

Books 56

Books Open-book Benchmarking Godin 56

Strategy Driven

SEPTEMBER 30, 2013

The ultimate goal is to have impact over time. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! About the Author.

Audience 75

Audience Customer Loyalty Learning-by-Doing Competitive Advantage 75

Strategy Driven

DECEMBER 9, 2013

And as you head deeper into this holiday season, perhaps next year’s intentions and focus (not goals and resolutions) will be more about building personal assets and building capabilities you can be thankful for and grateful for. Tough list, eh?). For those of you wondering, “where’s the sales tip?” Reprinted with permission from Jeffrey H.

Mission Statement 59

Mission Statement Customer Loyalty Competitive Advantage Library 59

Strategy Driven

JUNE 10, 2013

DESIRED OUTCOME: My Twitter goals are to be re-tweeted 100 times a day, be “favored” fifty times a day, and pick up 250 new followers a week. His website, www.gitomer.com , will lead you to more information about training and seminars, or email him personally at salesman@gitomer.com. ON A HOLIDAY. With my name on it. About the Author.

Follow-up 50

Follow-up Customer Loyalty Seminar Books 50

Strategy Driven

JANUARY 28, 2013

What are your immediate (within 30 days) goals? What are your genuine intentions to make your goals, hopes, and dreams a reality? Key words that you burn into your psyche so that your goals become your driving force. What are your present hopes and dreams? They have a way of changing over the years. Here are my 3.5

Seminar 50

Seminar Open-book Customer Loyalty Books 50

Strategy Driven

FEBRUARY 18, 2013

Your offer to help the customer with his or her business, and his or her job function, will not just endear you, it will also create the basis of a solid relationship. The ultimate goal beyond a sale is a trusted relationship with your customer. The hard side of training, and the soft side of learning. About the Author.

Follow-up 56

Follow-up Customer Loyalty Seminar Self-aware 56

Strategy Driven

FEBRUARY 3, 2014

Not ‘goals’ in the sense that you may be thinking about – rather intentions that I consciously and subconsciously work on every day, and build success all year long. LESSON: I didn’t achieve my goal. If you don’t meet a goal, if you don’t achieve your intentions, keep moving baby! About the Author.

Blog 50

Blog Customer Loyalty Competitive Advantage Books 50

Strategy Driven

MAY 12, 2014

World War II was in full swing, the mood of the country was nervous, and Napoleon Hill – and his colleague Dale Carnegie – were screaming, “Make friends, be positive, believe in yourself, be influential, develop a goal and a plan, articulate yourself clearly, dedicate yourself to excellence, take directed action, and encourage others to do the same.”

Customer Loyalty 52

Customer Loyalty Competitive Advantage Books Influence 52