Strategy Driven

APRIL 9, 2012

Social media, business social media, is running wild – with or without you. Your customers and prospective customers are posting on Facebook whether you have the balls to have presence there or not. HERE’S WHAT THEY SHOULD MEASURE: LRI otherwise known as Lost Revenue (and goodwill and customer loyalty) of Idiots.

ROI 66

ROI Media Customer Loyalty Webinar 66

Harvard Business Review

SEPTEMBER 8, 2011

It can spur creativity and accelerate actions designed to meet important goals. When it's done wrong, however, the unintended consequences can be devastating — which is exactly what happens when some companies try to link compensation to customer feedback. It's the basis for their goals.

Incentives 14

Incentives Metrics Sample Survey 14

Harvard Business Review

SEPTEMBER 22, 2011

More and more companies are tying incentive pay to customer metrics. TIAA-CREF, the big financial services company, includes customer loyalty score improvement in senior executive compensation. Your customer metrics must correlate with financial and strategic goals. Truly reliable feedback and metrics.

Incentives 10

Incentives Metrics Customer Loyalty Sample 10

Joseph Lalonde

MARCH 14, 2018

I have found that with self-awareness comes clarity about my goals and vision for my life. They can focus on the goals they have set before themselves and not get distracted by the noise of the world. The goal of successful leaders is to make a few fundamental decisions which simplify thousands of future decisions.

Succession 316

Succession Self-aware Learning-by-Doing Follow-up 316

Harvard Business Review

DECEMBER 17, 2014

To get everyone to agree on a realistic goal, we suggest picking a year far enough in the future that people feel safe discussing what needs to happen by that time but not so far away that uncertainty about technological or market developments would render a discussion meaningless. Setting the growth target.

Innovation 9

Innovation Company Venture Capitalist Business Model 9