N2Growth Blog

DECEMBER 8, 2023

Understanding the Role of a Chief Commercial Officer In the complex world of corporate leadership, a Chief Commercial Officer (CCO) holds a pivotal role. This position is often seen as the linchpin of a company’s commercial strategy, controlling marketing, sales, and customer service efforts to achieve optimal success.

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Trends Business Model Execution Marketing 347

Leading Blog

APRIL 8, 2020

To hang onto customers during a crisis, you need to build a forever transaction with the people you serve. Your team has to know what your “ forever promise ” is—the organization’s commit-ment to customers that justifies customer loyalty. If you don’t have a forever promise, you’re sunk.

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Crisis Short-term Customer Loyalty Long-term 330

The Practical Leader

JULY 6, 2021

Star Wars is a classic good guys versus bad guys tale based on powerful concepts of mythology identified by Joseph Campbell in his classic book, The Hero with a Thousand Faces ( click here to read my review of his biography and work). ” The light and dark sides of our life force are the two very powerful emotions of love and fear. .”

Leadership 75

Leadership Customer Loyalty Letter Loyalty 75

Lead on Purpose

NOVEMBER 9, 2013

To properly empower your employees you need to determine their needs and the business’ needs, and you need to fully convey your expectations when dispensing power. Employees work the front lines of the business world and know what would best benefit customers and the business. Leadership empower engagement'

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Delegation Leadership Customer Loyalty Morale 229

Leading Blog

JULY 25, 2016

the customer always come first? Putting employees first may be the best way to serve the needs of the customer. Profits are driven by customer loyalty, customer loyalty is driven by employee satisfaction, and employee satisfaction is driven by putting employees first.”

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Management Customer Loyalty Loyalty Policies 150

HR Digest

AUGUST 11, 2023

Lead by Example: The Power of Ethical Leadership Ethical leadership sets the tone for the entire organization. So let’s embark on this transformative journey together, armed with the power of ethical HR practices. The post Importance Ethics in Human Resources Management appeared first on The HR Digest.

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Human Resources Ethics Resources Management 98

Harvard Business Review

MARCH 8, 2024

Companies like Costco, Salesforce, Amazon, and Patagonia demonstrate the power of understanding and capitalizing on unique market differentiators. Such dedication distinguishes a company in a competitive market, driving sustainable growth and fostering customer loyalty.

Customer Loyalty 21

Customer Loyalty Company Loyalty Long-term 21

Strategy Driven

NOVEMBER 2, 2015

Perhaps the most powerful principle Napoleon Hill wrote about, and certainly the most enduring, is the 9th step towards riches: Power of the Master Mind. Hill stresses and uses the word POWER in conjunction with MASTER MIND. Hill says, “POWER may be defined as ‘organized and intelligently directed KNOWLEDGE.’

Power 50

Power Open-book Customer Loyalty Definition 50

Tanveer Naseer

FEBRUARY 9, 2016

With this latest piece on my leadership blog, I’m delighted to announce a new partnership with The Economist Executive Education. The reason for that is because in sharing my story, the audience gains a better understanding of the journey I’ve taken that allowed me to understand these notions of leadership.

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Storytelling Leadership Education Audience 100

Eric Jacobson

NOVEMBER 1, 2014

In your leadership role, it''s vital that your team members know how to deliver excellent customer service. Part of delivering excellent customer service is saying "Thank You" to your customers and knowing when to say "Thank You". Knock Your Socks Off " type service as book editor Ann Thomas and Jill Applegate would say.

Customer Loyalty 89

Customer Loyalty Loyalty Power Books 89

N2Growth Blog

NOVEMBER 15, 2010

One of a leader’s most important functions is to create an environment where trust and loyalty are the rule and not the exception. In today’s post I’ll examine the value of loyalty as it relates to leadership. Leadership and loyalty go hand-in-hand.

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Loyalty Blog Leadership Brand 417

Skip Prichard

JANUARY 14, 2020

For example, an employee who spends her early career in the straitlaced but excellent Member Support environment of USAA in San Antonio and then moves to Vegas to join the wild-and-woolly world of the Customer Loyalty Team at Zappos is definitely going to need an adjustment period before she feels at home. A common language.

Airlines 108

Airlines Mission Statement Customer Loyalty Mayo 108

Strategy Driven

DECEMBER 29, 2014

THE POWER: That is the power of observation. How are you taking advantage of that power? How would you rate your power of observation? PRESENT OBSERVATION: Today everyone has a smartphone and a tablet, and the power of observation is fading into the lure of the electronic siren. I see, therefore I learn.

Power 62

Power Competitive Advantage Customer Loyalty Learning-by-Doing 62

Leading Blog

DECEMBER 5, 2012

Here, McBean shares the importance of leadership: Being a leader sounds like a great thing to be -- and it certainly is. But here is the rub: though the word "leadership" gets tossed around a lot, real, productive leadership is still very uncommon. Sure, leadership can be more complicated than this.

Automotive 285

Automotive Customer Loyalty Open-book Definition 285

Strategy Driven

JULY 29, 2013

Last week I talked about the power of sales success and gave you the first ten personal powers you need to possess in order to have all of the sales success you desire. As a professional salesperson, you want more selling power and this two-part article reveals the sources. The power of relatable example.

Power 66

Power Succession Loyalty Learning-by-Doing 66

Strategy Driven

JULY 22, 2013

Every salesperson wants to think of him or herself as powerful but, if asked, would have no idea where their power actually comes from. Most salespeople fail to understand their own power. As a salesperson, you have all the power in the world to make your own success happen. The power of a positive attitude.

Power 59

Power Succession Loyalty Customer Loyalty 59

Skip Prichard

AUGUST 16, 2021

And, yet, great customer service keeps customers coming back. Quality products that don’t break build customer loyalty. I describe System Leadership as the the ability to lead on both digital and physical areas. You cover the power of empathy, which many do not cover. Rob Siegel.

Strategy 140

Strategy Venture Capitalist Innovation Company 140

CoachStation

AUGUST 26, 2022

The risk of not getting leadership and culture ‘right’ are significant. It’s about understanding how important leadership and engagement are. Thankfully, this attitude and openness to leadership and personal growth is improving. Additionally, teams with thriving workers also see higher customer loyalty.

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Motivation McKinsey Attrition Influence 130

Great Leadership By Dan

DECEMBER 22, 2016

In October 2012, their baby wipes were selling great, largely through Amazon’s subscription program, which allows customers to set a schedule for automatically replenishing their supply. It’s a win-win for consumer and company alike—one that’s hugely dependent on customer loyalty. But that was about to change.

How To 120

How To Customer Loyalty Short-term PR 120

Women on Business

APRIL 27, 2012

That type of value is intangible but once harnessed is incredibly powerful. the kind of customer loyalty advertising can’t buy. When I think of people who have helped me they are not people I’ve paid, but they are the first people that I refer. When you are your business, your reputation is your brand. An added bonus?

Customer Loyalty 174

Customer Loyalty Loyalty Brand Advertising 174

Skip Prichard

OCTOBER 3, 2022

But true leadership means going beyond the numbers and the operational details. Through their powerful storytelling, they succeed in captivating the partners in their ecosystem. The post How to Discover Your Organization’s Deep Purpose first appeared on Skip Prichard | Leadership Insights. Image Credit: Jamie Street.

Short-term 114

Short-term How To Long-term Operations 114

Women on Business

DECEMBER 8, 2010

Building Customer Loyalty Building customer loyalty by being loyal to them. Employee Brand Differentiation Differentiating oneself in the workforce today may hold the key. When is a “brand&# not just a brand? Any business person worth their salt will tell you that. Is Your Business Style on Target? Post by Jane K.

Brand 237

Brand Press Release Discount Loyalty 237

Strategy Driven

OCTOBER 1, 2012

I recently had a WOW experience that completely coincides with your philosophy on customer loyalty versus satisfaction. Let’s make sure the customer experience was great, or let’s give them a refund. Relate Articles: StrategyDriven Podcast Special Edition 21d – An Interview with Duane Sparks, author of Masters of Loyalty.

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Loyalty Marketing Customer Loyalty ROI 50

Strategy Driven

SEPTEMBER 9, 2013

Pabulum leadership words really bug me – but not as bad as they may bug you if they’re uttered by your leader. So why is there so much leadership mediocrity? I read a lot of stuff about leaders and leadership. That’s leadership. Group TWO will consist of proactive, powerful, respected, followed leaders.

Leadership 74

Leadership Diversity Customer Loyalty Competitive Advantage 74

Tanveer Naseer

MARCH 14, 2017

Marshall Goldsmith recently interviewed his good friend Frances Hesselbein , the former executive director of the Girl Scouts of America, and at one point during their conversation Hesselbein shares this powerful statement: “Work is love made visible.”

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Short-term Long-term Motivation Customer Loyalty 279

N2Growth Blog

JANUARY 3, 2011

This isn’t rocket science, rather it’s just plain-old, good leadership. Following are five representative tips that will help you recognize the need for a reengineering initiative: Unusual declines in revenue, margin, market-share, customer loyalty, or brand equity.

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Restructuring Blog CEO Brand 294

Women on Business

DECEMBER 2, 2010

Building Customer Loyalty Building customer loyalty by being loyal to them. Any business person worth their salt will tell you that. Employee Brand Differentiation Differentiating oneself in the workforce today may hold the key.

Brand 215

Brand Press Release Discount Customer Loyalty 215

Chart Your Course

AUGUST 14, 2012

Here are seven steps to build customer loyalty. So do everything in your power to retain and motivate them. Look at customer complaints as an opportunity for improvement. Felicia was the remarkable person who made that small restaurant pleasant and memorable. Select the right people.

Newsletter 154

Newsletter CRM Customer Loyalty Collins 154

N2Growth Blog

SEPTEMBER 4, 2011

Great leaders understand the power, influence, and leverage created by relevant messaging. The Medium “is” the Message : People that fall into this camp believe that the medium will do the work for them…They believe in the reach and power of the medium to overcome any flaws in the message.

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Audience Chief Executive Officer Media Content 304

Strategy Driven

JUNE 9, 2014

Teach customer loyalty, not customer satisfaction. Customers may never be satisfied but will continue to do business with you based on your perceived value. Teach salespeople to ‘ask’ questions about the customer rather than ‘tell’ about their product. One has more power.

Customer Loyalty 63

Customer Loyalty B2C Reputation CRM 63

Strategy Driven

APRIL 9, 2012

HERE’S WHAT THEY SHOULD MEASURE: LRI otherwise known as Lost Revenue (and goodwill and customer loyalty) of Idiots. Amazon now has total market dominance based on leadership, vision, and technological excellence. People guarding nickels have no idea of the power or the value of business social media, much less social media.

ROI 66

ROI Media Customer Loyalty Webinar 66

Steve Farber

MARCH 13, 2017

But kindness also generates more customers, greater connectivity, new prospects, forgiveness for your mistakes, and higher employee and customer loyalty … all things that lead to increases in revenues and profits. Give Away The Power. The cash might directly take the form of revenues and profits.

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P&L Company Hotels Policies 99

Michael Lee Stallard

MAY 11, 2014

As seen on SmartBlog on Leadership. Smart leaders are developing a competitive advantage by creating a sense of connection and community among employees and customers. In the fitness world, SoulCycle and Tough Mudder are two organizations that have successfully tapped into the power of community.

Competitive Advantage 366

Competitive Advantage Power Customer Loyalty Participative 366

Strategy Driven

AUGUST 11, 2014

‘Think’ is a very powerful word in our language, and it’s an even more powerful action. You will begin to feel your genuine power. Thought power. And that power will manifest itself into stronger relationships, stronger sales, and a stronger bank account. Put it on your calendar. About the Author.

Open-book 67

Open-book Document Customer Loyalty Competitive Advantage 67

Strategy Driven

OCTOBER 26, 2015

Attitude has power. Personal power. It’s subtle, but powerful, language when you come to that mental and verbal understanding. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Attitude language.

How To 50

How To Customer Loyalty Seminar Definition 50

Chart Your Course

AUGUST 14, 2012

The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again. 2) Deploy a leadership strategy. Creating “happiness” is not just an altruistic thing to do.

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Newsletter Insurance Class Workshop 165

Skip Prichard

JUNE 26, 2019

In other cases, a company might build an in-demand product or service but struggle to execute to customer expectations. Poor customer service is a killer of customer loyalty. If the overall experience doesn’t please and excite the customer, a company is hard-pressed to outsize its strategy.

Strategy 78

Strategy SWOT Company Customer Loyalty 78