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Improve Your Customer Service Experience (TV Video Interview with Shep Hyken)

Let's Grow Leaders

Our favorite definition of culture comes from Seth Godin, which is simply “people like us do things like this.” ” “How can we truly advocate for our customers?” ” “What is the best way to do this?” ” That’s the power of a courageous culture. . They solve problems.

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Seth Godin on Managers and Leaders

LDRLB

Seth Godin was asked what separates managers and from leaders. While not 100% backed by the research-oriented definitions, this is a great operational definition. Exclusive interview with Seth Godin from GiANT Impact on Vimeo. We posted this to twitter last night.

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Seth Godin on Managers and Leaders

LDRLB

Seth Godin was asked what separates managers and from leaders. While not 100% backed by the research-oriented definitions, this is a great operational definition. Exclusive interview with Seth Godin from GiANT Impact on Vimeo. Exclusive interview with Seth Godin from GiANT Impact on Vimeo.

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When Values Clash: Overcome an Invisible Barrier to Great Corporate Culture

Let's Grow Leaders

The Invisible Barrier to Great Corporate Culture Our favorite definition of culture comes from marketing guru Seth Godin. Now, almost everyone can recite the values and define them. But the culture hasn’t changed. What’s going on? He says culture is simply “People like us, do things like this.”

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Leading From Who You Are (A Book Excerpt)

Lead Change Blog

When we each bring the best of who we are to the practice of leadership, we find that each person’s character varies the definition. Therefore, no two people will live the definition of a character-based leader the same. Seth Godin calls this emotional labor in his book Linchpin , quoting Arlie Hochschild.

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Culture Change Not Working? Start Here

Let's Grow Leaders

So getting back to culture, our favorite definition of culture, if you listen to the show for a while, you know, this comes from marketing guru Seth Godin, and he says that culture is simply people like us do things like this. What’s going on is that invisible barrier, that conflict.

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A definition of a leader.

My Own Coach

If you don''t subscribe to Seth Godin''s blog , here is one good reason to do so. His simple, yet brilliant definition of a leader really hits the spot, eh? Leaders lead. Is that too simple? Writers write. If you want to be a writer, write. And be sure to have people read what you write. And leaders? Leaders lead.