Customer Satisfaction and The Deming Way at Gallery Furniture
Deming Institute
OCTOBER 7, 2019
This short interview with Jim McIngvale (Mattress Mack), owner of Gallery Furniture, explores Deming’s continued influence on the management practices of Gallery Furniture. Dr. Deming taught us those type of things. People want to do a good job we just have to give them the tools to do a good job.
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