How To Lead With Guts (and Have Their Backs)
Let's Grow Leaders
AUGUST 27, 2014
We all cringed when this particular leader, let’s call him “Simon,” would walk into the store and start interacting with customers. He’d get to chatting with a customer and right in front the employees who were on performance plans for too much discounting, would do something over the top to delight a customer.
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