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Innovating the Library Way

Harvard Business Review

The dominance of radio, TV, and Hollywood threatened libraries with irrelevance, and now the rise of the internet, smart phones, and ebooks, threaten them with eclipse. Disintermediation is inevitable.". So libraries are struggling. What can they do in the face of skeptics who say, "Print! Why, in God's name, do we need print?

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Innovating the Toyota, and YouTube, Way

Harvard Business Review

I recently wrote an ebook asking Who Do You Want Your Customers To Become ? Obviously, innovation investments shouldn't make it easier for suppliers to compete with or disintermediate their customers. Organizations don't — and shouldn't — accomplish that by dangling financial incentives and lures.