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An Interview with Tesla’s Felicia Mayo on Creating a Culture of Diversity and Inclusion

HR Digest

Creating an Environment that Encourages Cognitive Diversity In a remarkable interview with The HR Digest, Felicia Mayo talks about the value of cognitive diversity in the global business sector and what makes a great leader. Has your advocacy helped inspire other companies to grow and develop this stream of diversity?

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Putting Humans at the Center of Health Care Innovation

Harvard Business Review

We have closely studied three of these models: The Helix Center at Imperial College London, the Center for Innovation at the Mayo Clinic, and the Consortium for Medical Technologies at Massachusetts General Hospital. To source ideas, it often runs two-day hack-a-thons on specific health care challenges.

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Why The Best Hospitals Are Managed by Doctors

Harvard Business Review

The Mayo Clinic is America’s best hospital, according to the 2016 US News and World Report (USNWR) ranking. The Mayo website notes that it is physician-led because, “This helps ensure a continued focus on our primary value, the needs of the patient come first.” The Best Hospitals. Cleveland Clinic comes in second.

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The Cure for the Not-for-Profit Crisis

Harvard Business Review

Leaders of philanthropic and other non-profit organizations naturally blame the economy for this problem; and many expect things to get worse as the economic malaise drags on. Coherence is a fundamental alignment among the elements that create value in an organization. The struggle to raise funds makes it more difficult to be coherent.

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How the Architecture of Hospitals Affects Health Outcomes

Harvard Business Review

That’s changing, as architects and health care organizations come together to incorporate principles of social design into the built health care environment. They looked at 12 diverse facilities for evidence of how unit design affects Caesarean rates. Previous studies looked only at room scale, not unit scale.)

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Is the Confidence Gap Between Men and Women a Myth?

Harvard Business Review

That is, women in today’s organizations seem to see themselves as capable as men of succeeding in their professional roles. In research with Margarita Mayo of IE Business School and Natalia Karelaia of INSEAD, I took a different angle on the confidence factor and its relationship to organizational influence.

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Here's How to Actually Empower Customer Service Employees

Harvard Business Review

There is perhaps nothing as fundamental for organizations as customer service. The importance (and difficulty) of engaging an organization''s "front line" to deliver on the customer strategy has been a recurring topic for HBR. Brands to the Mayo Clinic and U.S. Navy SEALs.

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