Lead Change Blog

FEBRUARY 14, 2018

The question to be answered is: how does an organization retain knowledge or share knowledge? Here are some of the ways to spread the knowledge: Set up a Knowledge Management System — All topics must be documented and stored in the knowledge management system as a reference for the future.

Competitive Advantage 212

Competitive Advantage Types of Knowledge Document Knowledge Management 212

LDRLB

JANUARY 11, 2012

The study explores essential strategic components, including: 1) vision-sharing, 2) diversity, 3) knowledge management, 4) innovation programs, and 5) communication to determine if and how these leaders embrace strategic thinking, strategic planning, and socio-technical systems to foster an innovative culture.

Competitive Advantage 113

Competitive Advantage Strategic Planning Download Knowledge Management 113

Deming Institute

DECEMBER 27, 2018

Whereas modern economic theory sees people as isolated individuals only seeking pure economic gain, Deming saw employees as having diverse goals and desiring to make a contribution at work. At the same time, he valued employees as human beings and believed strongly in seeking their input and developing their abilities.

Deming 46

Deming Ethics Short-term Long-term 46

Harvard Business Review

JUNE 20, 2012

Professionally, I help large businesses manage risk by focusing on how their recruiting, compensation, training, and other systems encourage people to behave. Knowledge management is also essential. Risk is also tempered by diversity in a beehive.

Diversity 14

Diversity Long-term Human Capital Risk Management 14

Harvard Business Review

AUGUST 15, 2017

This view of learning was the key driver of “knowledge management systems” that came into vogue in the 1990’s. These “best practices” are presumed to work in a variety of different contexts and situations. In this kind of organization, individuals are the primary focus of learning.

Tacit Knowledge 15

Tacit Knowledge Explicit Knowledge Efficiency Directory 15

Harvard Business Review

JANUARY 10, 2012

diversity' tends to be programs and policies around ethnic identity and gender. In China, or Brazil, diversity is defined differently. We're starting to expand 'diversity' to also mean 'inclusion' — helping people work together.". Another ripe area for innovation is knowledge management and the impact of social media.

Globalization 15

Globalization Human Resources Diversity Long-term 15

Harvard Business Review

AUGUST 9, 2012

The history of Customer Relationship Management (CRM) systems holds valuable lessons. The first wave of CRM systems got a boost with success stories in an HBR Article (" Automation to Boost Sales and Marketing ") in 1989 by Moriarty and Swartz. In the second wave, led by Siebel Systems, tens of billions of dollars were spent.

CRM 13

CRM Micromanagement Technology Maturity 13