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Companies Collect Competitive Intelligence, but Don’t Use It

Harvard Business Review

Yet no one asks: which of the information purchased at high cost from the outside army of research vendors and consultants was ignored, missed, discounted, filtered or simply not used correctly? What Did Peter Drucker Really Say? For example, in several companies I worked with, management measured output.

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Free Your Staff to Think

Harvard Business Review

Because professionals have such direct access to information and people, many companies have let most of their administrative assistants go, leaving it to professionals to manage their own information. Self-service information management makes sense — to a point. Kit" information.

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Breaking the Command-and-Control Reflex

Harvard Business Review

But Brennan opened the door on some current management difficulties at the $3 billion information management company he runs. But he believes that too many of his managers still operate in a " command-and-control reflex." It was the fulfillment of what Peter Drucker called the Age of the Knowledge Worker.

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What Happens to Mental Health at Work When Our Devices Know How We Feel?

Harvard Business Review

Sooner, not later, your smartphone will not only be capable of serving as your shrink — it may also serve as your leadership coach, acting both as Sigmund Freud and Peter Drucker. Data-informed managers may be able to use real-time interventions to defuse stressful situations before they get out of hand.

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