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Personal Needs vs. Customer Relationships

Strategy Driven

Some compile complex Customer Relationship Management algorithms to develop and maintain these relationships. People are commonly referred to as ‘buyers,’ ‘shoppers,’ ‘payers,’ ‘non-responders,’ ‘early adopters,’ and ‘eyeballs.’

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Get Buy-In for Your Crazy Idea

Harvard Business Review

In fact, managers might even be a bit worse. In an experiment by Jennifer Mueller, managers were more likely to reject the very same ideas that got customers excited. The resolution was terrible and they didn’t see it ever getting better than film.

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OTT Video Is Creating Cord-Extenders, Not Cord-Cutters

Harvard Business Review

Since OTT requires broadband, these consumers aren’t actually cutting any cords; they are just looking at different ways of managing of their entertainment budget. Consumption of OTT original programming skews heavily male and matches the profile of the typical early adopter of technology.

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3M's Sustainability Innovation Machine

Harvard Business Review

For good reason, the $30-billion company has long been held up as a role model of how to manage innovation. With Novec Fluids, the team is not only working with key customers and early adopters, but it's also pushing the market toward greener options by advocating for tougher government standards and regulations.

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How Companies Are Using Machine Learning to Get Faster and More Efficient

Harvard Business Review

Studying 168 early adopters, we’ve seen speed improvements of two times or more for most business processes — and some organizations are reporting speed improvements of 10 times or more. This kind of auto–editing assistant can dramatically change the day-to-day tasks of workers in media, advertising, and film.

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Your Smartphone Works for the Surveillance State

Harvard Business Review

It''s only through history and books or films that my generation has a grasp of what life must have been like. Just recently, I had the chance to watch the German film, The Lives of Others , which won the 2007 Oscar for Best Foreign Language Film. The execution of these systems is, as you''d expect, very different.

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