Harvard Business Review

JUNE 8, 2018

Early adopters of microfinance wanted to prove that it was a commercially viable product, deserving space in an investor’s portfolio alongside real estate and the stock market. Making something wildly profitable will of course attract the attention of financial markets, and thus increase the chances it will scale effectively.

Microfinance 8

Microfinance IPO Real Estate Industry 8

Harvard Business Review

MAY 16, 2013

For millennia people have run by feel, an "art of combining our breath and mind and muscles into fluid self-propulsion over wild terrain," says Christopher McDougall in his anthropological study of the topic. Many of us still run this way, of course, but for how much longer? Auto analytics have a long tradition in the U.S.

Taylorism 8

Taylorism Taylor Wireless Early Adopters 8

Harvard Business Review

SEPTEMBER 22, 2011

Your customer metrics must correlate with financial and strategic goals. A well-known early adopter of the Net Promoter system began linking NPS improvement to executive compensation before it had developed adequate disciplines and processes for understanding its scores. Truly reliable feedback and metrics.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10