Employees and Customers Aren’t First
Leadership Freak
FEBRUARY 8, 2014
'One of two business philosophies dominate organizations today, “customers first” or “employees first.” Both are useful. Neither reflect reality. Employees first: Vineet Nayar, CEO of HCL Technologies, Ltd., is committed to employees first. Harvard Business Review published his book, “Employees First, Customers Second.” The employees first movement even reaches into health care.
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