Sun.May 20, 2018

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The Choice That Makes You a Leader

Leadership Freak

Obsession with others is avoidance. I have many conversations with leaders. Sometimes those conversations begin by talking about disappointment in teammates or higher ups. It’s necessary to talk through frustrations.

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On Disrupting Yourself

QAspire

I created a series of sketch notes for Tiffani Bova’s “ What’s Next ” podcast where she meets brilliant people to discuss customer experience, growth and innovation. Tiffani Bova is a Global Customer Growth and Innovation Evangelist at Salesforce. I will post sketchnote versions of selected podcast episodes that enlightened me. During 2001 dot com bubble, one of my friends, a competent software developer, was laid off because of lack of business in the technology he worked in.

Deming 141
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Whatever Happened to Respect?

Kevin Eikenberry

Rude, indifferent, emotionally troubled, over-worked, and disengaged employees do more harm to your business and employee productivity than you can afford. As a manager, you deal with it all day, every day. And the effect on other team members can often determine the success of your organization – the negativity can quickly overpower team morale, […].

Morale 103
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Customer Service Training 101

Eric Jacobson

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. Now in its third edition (originally published in 2005), you’ll find practical and actionable techniques and behaviors to ensure you are providing the best possible service for your customers. Along with dozens of scenarios, examples, guidelines and practice lessons, author, Renee Evenson , also provides a focus on customer service in today’s ma

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Recruit and Retain New Blue-Collar Talent

Blue-collar jobs have a branding problem. One company, GEON, partnered with Paycor to find the solution. Learn how to attract, engage, and retain blue-collar employees, helping them build meaningful careers – and support your company’s goals.

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Do you suffer from MBSO?

Surviving Leadership

MBSO: Management By Shiny Object. Symptoms: Tendency to assign action items based on the last meeting you had. Forwarding every article on the latest management fad to your entire team. Inability to complete a project. Forgetting who you actually assigned as owner of a project. Vigorous head-nodding when something is suggested by the higher ups. Side Effects: Frustrated team members.

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ICAEW Directors Briefings

Rapid BI

Directors Briefings Resources for busy professionals Every now and again as a consultant, manager or business adviser we need to put our hands on short, accurate and trusted materials covering a wide range of topics. In a previous blog entry I highlighted some of the fact-sheets available from the CIPD most of which are open to […]. The post ICAEW Directors Briefings appeared first on RapidBI.