HBR IdeaCast / Episode 743

Great Leaders Use Tough Love to Improve Performance

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A conversation with Harvard Business School professor Frances Frei about thoughtful management in the modern world.

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June 02, 2020

Frances Frei, professor at Harvard Business School, says that trust, empathy – and even a bit of tough love – are all essential ingredients to strong leadership in today’s world. Successful managers focus on the effect they have on others, not themselves. They also define a strategy and create a culture that drives employee behavior in their absence. Frei is the coauthor, along with Anne Morriss, of the book Unleashed: The Unapologetic Leader’s Guide to Empowering Everyone Around You as well as the HBR article “Begin with Trust.

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