Sat.Jun 21, 2014

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The importance of leadership in effective management

Lead on Purpose

'There are many elements that make a good manager, however, one of the critical qualities is leadership. Leadership and management must go hand in hand, but they are not the same thing.

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“Let’s Just Not Talk About It” – Reflecting on Stubborn Silence in the Midst of Wrongdoing

First Friday Book Synopsis

'“If you don’t use your influence, it’s almost as if you didn’t have it. That’s what I saw in my hometown. At the moment people were being beaten, and churches burned, and people put in jail and killed, people were silent.” Dick Molpus, white, grew up in Philadelphia, Mississippi “The subject remained taboo.” Leroy Clemens, […].

Blog 124
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Playing Favorites

Marshall Goldsmith

'There’s a reason I devote so much time and energy to identifying interpersonal challenges in successful people. It’s because the higher up you go in the organization, the more your problems are behavioral. You’re smart, you’re up-to-date, you know the technical aspects of your job, but often you may lack some important people skills and it’s hindering your success.

Video 115
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O’Reilly’s Process Books Counteract His Television Maladies

First Friday Book Synopsis

'As a disclaimer, I do not like Bill O’Reilly, nor his network, Fox News. You might, and that is just fine with me. I chose to become angry at his interview with President Obama before the Super Bowl, where he demonstrated poor questioning skills, poor probing skills, and abysmal listening skills. He was obviously […].

Process 98
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Recruit and Retain New Blue-Collar Talent

Blue-collar jobs have a branding problem. One company, GEON, partnered with Paycor to find the solution. Learn how to attract, engage, and retain blue-collar employees, helping them build meaningful careers – and support your company’s goals.

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Aren’t I Smart and Aren’t They Stupid?

Marshall Goldsmith

'As you work your way through my video series and written blogs, you are going to hear about a number of personal flaws that none of us are immune to. In the course of reviewing this material, you may recognize yourself. You may say, “That’s me!” or “I do that all the time. I had no idea I was coming across that way.”. Some of these bad habits are hard to admit to ourselves, but if you get a little nudge of self-recognition, that’s a good start.

Video 115
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How To Respond To A Customer Who Complains

Eric Jacobson

'A customer who complains and receives a fast response will actually be more loyal to your company in terms of future sales and referrals than a customer who never complained at all. That is what author Mark Thompson and Brian Tracy proclaim, and I agree with them. They also say in their book, Now.Build A Great Business! , that: a slow response to a customer complaint triggers fear and ange r.