Wed.Feb 05, 2014

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What Great Customer Service Looks Like

Let's Grow Leaders

'“Our DNA is as a consumer company – for that individual customer who’s voting thumbs up or thumbs down. That’s who we think about. And we think that our job is to take responsibility for the complete user experience. And if it’s not up to par, it’s our fault, plain and simply.” -Steve Jobs The […] The post What Great Customer Service Looks Like appeared first on Let's Grow Leaders.

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3 Practices CEOs Can Learn from the Girl Scouts

Michael Lee Stallard

'In most communities, January through April is the time of year when the girls in green are out in full force selling Girl Scout cookies. Can you imagine a world without Thin Mints ® , Tagalongs ® and Do-si-dos ® ? Sadly, they were once at risk. There was a time in the mid-1970s when the Girl Scouts were struggling and their future looked uncertain.

CEO 342
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3 Steps to Elevate Your Purpose and Maximize Your Impact

Lead Change Blog

'Posted in Leadership Development The words “Elevate Purpose, Mobilize People” have been resonating with me for a while. So much in fact that I’m going to focus much of my writing on them over the next few months. You see, I believe one of the most important things you can do to maximize your impact in 2014 is to [.] Author information Mike Henry Chief Instigator at Lead Change Group Mike is the Chief Instigator of the Lead Change Group and co-author with 20 other Lead Change Instigators, of The

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On the SiriusXM Radio TONIGHT — Tune In!

General Leadership

'Believe it or not, it’s already been a month since our last show! The conversation was terrific and we were honored by your active Twitter, Facebook and LinkedIn chatter. Tonight, at 9pm Eastern Time (8 Central, 7 Mountain, 6 Pacific) you can join us for this month’s featured virtue from our 12-Virtues of Leadership Series : #Creativity !

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Recruit and Retain New Blue-Collar Talent

Blue-collar jobs have a branding problem. One company, GEON, partnered with Paycor to find the solution. Learn how to attract, engage, and retain blue-collar employees, helping them build meaningful careers – and support your company’s goals.

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5 Mistakes Entrepreneurs Must Avoid When Starting Businesses

Women on Business

'We''ve Moved! Update your Reader Now. This feed has moved to: [link] If you haven''t already done so, update your reader now with this changed subscription address to get your latest updates from us. [link].

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10 Commandments for Getting Along with Your Fellow Managers:

Great Leadership By Dan

'I recently asked readers to submit their burning leadership development questions. Those that get picked for a post will receive a free copy of my eBook. This question from Cathy: “I have an employee who used to belong to another team before he was moved to my supervision (his job duties fit better with my team). The director of the other team still goes to this employee with projects he wants done, without formally requesting this employee''s services.

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Success From the Field Interview – Balancing Ethics and Profits

Leading in Context

'By Linda Fisher Thornton. This week Will Eisenbrandt posted our interview about ethical leadership at NetworkedWealth.com. This Success From the Field Podcast with Linda Fisher Thornton is a great overview of the 7 Lenses™ of Ethical Responsibility. In the interview he asks me some questions about how to balance ethical values in day-to-day decisions - for example, balancing profits with concern for the planet.

Ethics 205
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Thriving in the Fishbowl of New Opportunity

Leadership Freak

'Everyone’s watching intently and evaluating rigorously when you step into your new job. You earned this opportunity. Don’t screw it up. New roles, titles, or positions make or break careers. Rob McCleland, is the new executive director of EQUIP, a global training organization started by John and Larry Maxwell. I spoke with my friend about […].

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How to Get Your Employees Excited About Training

Kevin Eikenberry

'Because you are reading these words, I am confident you are a believer in ongoing learning and development for yourself and those you lead. Precisely because this is your bias, you may find it hard to understand why your team members aren’t anxiously looking forward to attending the training you offer them or is in […].

Training 192
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In 100 Words: The Cracked Pot and Leadership

QAspire

'An elderly woman used two pots to fetch water, each hung on the ends of a pole. One pot was perfect and delivered full portion of water while the other had a leaking crack. The imperfect pot felt very ashamed and this went on for a year. One day, the woman told the cracked pot, “Do you see flowers on one side of the road? They are your gift to this world.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Coaching Thoughts

Coaching Tip

'By Guest Author Dan Purkey. Give people respect, give them responsibility, give them help to carry out those responsibilities, and they''ll respond. When an employee asks for help, give it to the fullest extent possible. For some, it takes a lot of courage to approach their manager for help for fear of showing weakness, a weakness that might be punished in the performance evaluation.

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Focus on The Next Challenge – Great Reminder/Advice from Coach Pete Carroll

First Friday Book Synopsis

'Coach Pete Carroll said Monday that the team won’t dwell on Sunday too long. “The first meeting that we’ll have will be tomorrow. That starts tomorrow. Our guys would be surprised if we didn’t,” Carroll said at his press conference in Manhattan. “We really have an eye on what’s coming, and that we don’t dwell on what […].

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Mr. Pim Passes By at Taproot Theatre

Deep Imprints

'What happens when the author of Winnie the Pooh creates characters for the real world? A book comes alive. Mr. Pim (played by Chris Ensweiler) is an absent-minded traveler who stumbles into a family’s life, creates the special chaos that only the ADD and continually flustered can create. As the ensuing mayhem plays out, the […].

Travel 62
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Mid-Week Recommended Leadership Reads

Eric Jacobson

'Here are my Mid-Week Recommended Leadership Reads. Each week, I share with you one recommended blog post , video , and profile about leadership, communication and/or marketing. The recommendations are be some of my favorite finds that I hope you''ll think are equally interesting and helpful. So, here goes : Blog Post : Leadership Freak on Spotting Leaders You Can Trust Video : Jim Collins on the Five Stages of Corporate Decline Profile : Leadership Profile: Stephen Hopkins Please let me know if

Collins 50
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10 HR Metrics to Track in 2024

Discover the power of HR metrics. Master recruiting, control skyrocketing labor costs, and reduce turnover rates. Get insights into key metrics like Time-to-Fill, Cost-per-Hire, and Turnover Rate. Equip your business for success in 2024.

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RapidBI Daily Cartoon #8

Rapid BI

'The Government passed a new flat tax today on crackers, computer screens, floor tiles, plywood, pancakes, cheese, roof shingles, cardboard, DVDs, windows, old tyres, stale beer and everything else that is flat. This of course is just one version of what could have been going on. I would love to here what you think they […].

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Your Weakness May Be Your Competitive Advantage

Harvard Business Review

'Midway through the workshop I was teaching on professional reinvention, I gave participants an assignment: create a narrative citing your professional strengths. After the break, a woman named Alison raised her hand. “This one was difficult for me,” she said. “I thought about what was special about me: I’m a strategic thinker, and I can get things done.

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The Evolution of Enterprise Social Collaboration

Strategy Driven

'Enterprise social collaboration tools can be a powerful means to support employees in their daily business, also helping them foster cross-company collaboration. This infographic from AgreeYa Solutions provides a comprehensive introduction to the world of enterprise social collaboration. Review the illustration to learn more about enterprise social collaboration and how it can enhance business-wide productivity.

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Leadership Is Not a Solitary Task

Harvard Business Review

'An inspiring historical story is once again making the rounds at least partially because of its inclusion in Malcolm Gladwell’s new book, David and Goliath. In it, Gladwell tells the story of the French town of Le Chambon-sur-Lignon , which became a safe haven for Jews in Nazi-occupied France during World War II. Led by minister André Trocmé, the residents of Le Chambon-sur-Lignon saved between 3,000 and 3,500 Jews (in addition to others seeking refuge) from 1940 until the end of the war, bring

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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How Exactly Will We Move Away from Fossil Fuels?

Harvard Business Review

'Investors who have significant money tied up in the fossil fuel industry — every pension and market fund, essentially — are facing a massive risk. The logic, according to the International Energy Agency (IEA) and banks like HSBC, is this: as the world migrates away from carbon-based fuels, trillions of barrels of oil and billions of tons of coal — the assets sitting on the books of energy companies — will become “stranded,” or worthless.

NGO 9
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A/B Testing and the Benefits of an Experimentation Culture

Harvard Business Review

'Modern tech companies have figured out that data is their product. Whether you sell a service, a product, or content, what you really do is create value for your customer base — and every interaction with your product is a measurable amount of value. But the best data-driven companies don’t just passively store and analyze data, they actively generate actionable data by running experiments.

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Study: Green Advertising Helped BP Recover from the Deepwater Horizon Spill

Harvard Business Review

'Greenwashing works — that’s one interpretation of a recent working paper from the National Bureau of Research examining the impact of advertising on oil company BP. In the paper, economists from the University of Maryland, University of Michigan, and Brown set out to measure the influence of BP’s pre-spill green advertising campaign on the company’s performance following the 2010 Deepwater Horizon oil spill.

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It’s Time to Put Your Strategy on a Diet

Harvard Business Review

'David Packard once famously quipped, “More companies die from overeating than starvation.” As it turns out, recent studies about dieting show that Packard’s clever metaphor might be more instructive than he ever imagined — and they can provide modern leaders with important lessons about planning and strategy. Here are four of those lessons. Limit Your Plate Size.

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2024 Payroll Calendar Templates

These calendars provide pay period dates and paydays for biweekly, semi-monthly, and monthly payroll in 2024. Use them as a reminder or share with employees so they can celebrate payday.

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Setting Consecutive Difficult Goals Has a Dark Side

Harvard Business Review

'Consecutive high-performance goals deplete employees’ cognitive resources and tend to exacerbate unethical behavior over time, say David T. Welsh of the University of Washington and Lisa D. Ordóñez of the University of Arizona. For example, research participants who were given the most difficult goals in a series of arithmetic tasks cheated 84% more than the average.

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A Board’s Unrealistic Hopes Can Derail a CEO Succession

Harvard Business Review

'Whether it’s the world’s largest technology company or a small manufacturer trying find its niche, just about every organization looking for a new chief executive faces the same problem: How do you find a leader who can both innovate and create a culture of disciplined execution? Boards that are searching for CEO candidates often say they’re looking for another Steve Jobs.

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Microsoft and the Case for the Insider CEO

Harvard Business Review

'Yesterday’s announcement by Microsoft that insider Satya Nadella would take over as CEO hardly seemed to inspire investors. The company’s stock price barely budged, no doubt in part because Nadella had been the rumored frontrunner, but also perhaps because he was widely seen as the “safe” choice. But does that imply that an outsider CEO would be better for Microsoft?

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The Pipe Dream of Big Marijuana Revenues

Harvard Business Review

'On Friday, President Obama offered a “cautionary note” about the legalization of marijuana. “If we start having a situation where big corporations with a lot of resources and distribution and marketing arms are suddenly going out there peddling marijuana,” he warned, “then the levels of abuse that may take place are going to be higher.”. Obama is not alone in suspecting that it is only a matter of time before Big Tobacco moves in.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.