Servant Leadership Flies High from the Cockpit – United 757
Lead Change Blog
JUNE 16, 2016
PROLOGUE: I wrote this over 9 years ago. In June, I found out that Captain Denny Flanagan, of United Airlines (UAL) retired after 30 years with UAL and 20 years Navy before that. The CEO of United, Oscar Munoz, came to the airport to greet Captain Denny on his final flight. What I wrote then is absolutely true today: When was the last time you boarded an airplane and the pilot was handing out Aircraft Trading Cards with the statistics of the plane on which you’re about to fly?
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