Thu.Aug 13, 2015

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10 Tips For Presenting to Senior Leaders

Lead Change Blog

Presenting to senior leaders can be nerve-racking at best: you’ve got a short window of time to articulate your passionate point of view or showcase the outcome of your team’s good work. Most of us have a story about a time we blew it, and our well-rehearsed intentions spiraled downward in a frenzied fiasco. Executives are naturally a tough audience.

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So You Want to Be a Leader? You Better Find a Mentor

Great Leadership By Dan

Guest post by Nigel Dessau: I have never met anyone who was successful in life who did not have at least one mentor. Having good mentors indicates that you have a great network—something every 21st century executive and leader should have. However, finding the right mentor can be a challenge. A few years ago, I worked for a company that was acquired by Sun Microsystems.

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How to be Authoritative without being a Jerk

Leadership Freak

Fear only works when the big bad leader is present. The sigh of relief when jerk-leaders leave the room signals disengagement. The most effective leaders are authoritative, not authoritarian.

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Is Multitasking Ruining Your Meetings? 3 Tips to Boost Engagement

Women on Business

We've Moved! Update your Reader Now. This feed has moved to: [link] If you haven't already done so, update your reader now with this changed subscription address to get your latest updates from us. [link].

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How to Build the Ideal HR Team

HR doesn’t exist in a vacuum. This work impacts everyone: from the C-Suite to your newest hire. It also drives results. Learn how to make it all happen in Paycor’s latest guide.

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Thursday Thoughts – Help is Not Always Helpful

Jesse Lyn Stoner Blog

If you interrupt the struggle of a butterfly emerging from its cocoon, it will be crippled for life. How do you know when help is not helpful? When do you offer support and when do you compassionately allow someone to struggle without interfering? In addition to my regular weekly blog, I am beginning “Thursday Thoughts” – an opportunity to pause and reflect on simple truths you might already know but don’t always remember.

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How to Lose a Customer Over 78 Cents

Lead by Adventure

I’m a big advocate and proponent of customer service. As in a huge believer. Ever since my mid-20s when I worked in a retail store called Eastern Mountain Sports and went through some phenomenal training, I am sold out on quality customer care and training. Unfortunately in this day and age, well-done customer service is hard to find. Sometimes, next to impossible to find.

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“Let’s Start at the Very Beginning” – Do You Lack Any “Background Skills?”

First Friday Book Synopsis

Let’s start at the very beginning A very good place to start When you read you begin with A-B-C When you sing you begin with do-re-mi Rodgers and Hammerstein You can’t skip fundamentals if you want to be the best. The minute you get away from fundamentals – whether it’s proper technique, work ethic, or… Read More “Let’s Start at the Very Beginning” – Do You Lack Any “Background Skills?”.

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Managing an Online Community Volunteer Program at SXSW

Managing Communities

Please Update Your ManagingCommunities.com RSS Feed Subscription This feed has moved to: [link] I apologize for the trouble. For more details, please read my post on the matter. Thank you.

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Myth: If You Can’t Measure It, You Can’t Manage It

Deming Institute

It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth. W. Edwards Deming, The New Economics , page 35. One of the quotes you will see quite frequently “incorrectly” attributed to Dr. Deming is “if you can’t measure it, you can’t manage it.” I suppose you could say it is correctly attributed to him; after all that is a direct quote from the quote listed above However, I think it would be more accurate to say it is misattribute

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Create a “Mastermind Group” to Help Your Career

Harvard Business Review

Getting to the top of your field is a challenge, but it’s easier with the support of a strong peer network. A group of trusted colleagues – often known as a mastermind group – can provide honest feedback, help you refine your ideas, and share insights and leads. They can also inspire you with their successes and support you when you face setbacks.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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7 Ways to Better Ensure Your Email Gets Read

Ron Edmondson

When our youngest son was in college I realized he wasn’t reading all the emails he should have been reading. A few times we almost missed paying some fees he had due for college, which could have made him miss some deadlines for school. You see, Nate’s a busy college student. He’s consumed with school work, church activities, and a host of social activities.

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Giving Feedback When You’re Conflict Averse

Harvard Business Review

“Conflict avoiders are generally people who value harmony in the workplace,” writes Amy Gallo in the HBR Guide to Managing Conflict at Work. ”When they sense a disagreement brewing, they will often try to placate the other person or change the topic. These aren’t passive behaviors, but active things they do to prevent conflict from becoming an issue.” So what do you do if you naturally avoid conflict but a big part of your job is giving difficult performance feedbac

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What to Do When Satisfied B2B Customers Refuse to Recommend You

Harvard Business Review

In an ideal B2B world, your happy customers would spread the news about your great products, generating all the well-known benefits of word of mouth. But your customers may not want their competitors to hear about you. If your product or service has become your customer’s secret sauce – putting them in a position to outperform in the marketplace — then spreading the word may appear to risk diluting the customer’s competitive advantage.

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Google’s Alphabet Move Is Reorganizing 101

Harvard Business Review

The announcement that Google would be reorganized into a holding company named Alphabet has already been interpreted in multiple , often conflicting , ways. Joseph Bower , a strategy professor at Harvard Business School, offers up the simplest interpretation possible: The company’s leaders are doing exactly what executives have done, under similar circumstances, since the 1920s.

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The Complete People Management Toolkit

From welcoming new team members to tough termination decisions, each employment lifecycle phase requires a balance of knowledge, empathy & legal diligence.

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Digital Fairness vs. Facebook’s Dream of World Domination

Harvard Business Review

As founder of the nation of “ Facebookistan ,” Mark Zuckerberg has his hands full with over a billion worldwide users. But as you may have heard , he has an even bigger dream — to hook up the 4.5 billion people around the world who lack internet access. The one-year-old Facebook-led initiative, called Internet.org , is designed to offer free access to a select set of websites like a “ lite version ” of Facebook, Wikipedia, and others, along with a limited number of

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The Gig Economy Is Real If You Know Where to Look

Harvard Business Review

A number of reports in recent weeks have stressed that employment effects of the so-called gig economy—contract workers on software platforms such as Uber and AirBnB—have been overstated. At minimum, these reports indicate, any increase in gig economy employment hasn’t shown up in the aggregate statistics—at least not yet anyway.

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What the U.S. Military Has Learned About Thwarting Cyberattacks

Harvard Business Review

No sooner had my coauthors and I put the finishing touches on our Harvard Business Review article that holds up the U.S. military approach to cyberdefense as a model than news stories disclosed that there had been a serious breach of the unclassified e-mail system used by employees of the U.S. Joint Chiefs of Staff in the Pentagon. But the incident actually heavily underscores our principal point.