The Turnaround Factor: Digging Deeper
Let's Grow Leaders
FEBRUARY 16, 2015
'One of the most important leadership lessons of my life happened five minutes after I stepped off that stage. I’d been giving out recognition awards on my massive “road trip,” a 27 states in 45 days kind of tour of motivational kick off meetings in Verizon Wireless’ outsourced call centers. I was the “client”–read that “scary exec”–who was doing everything in my capacity to have my team viewed as developers, not auditors.
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