Sat.Oct 31, 2009 - Fri.Nov 06, 2009

article thumbnail

Three steps to the next big opportunity

Lead on Purpose

Home About the Blog Michael’s Bio Resources Lead on Purpose Entries RSS | Comments RSS Top Posts Lead on Purpose featured Five leadership practices for improving customer service Five factors of leadership Real-world examples of customer service Leadership and Product Management Five stages of problem solving Guest Post: The Yin-Yang of Product Management -- Market Sensing Book Review: The Leader Who had no Title Market sensing Product manager responsibilities Recent Comments Doug Tay

Ethics 150
article thumbnail

What NOT to do in Customer Service 7

QAspire

Home Go to QAspire.com Guest Posts Disclaimer What NOT to do in Customer Service 7 I know I have been silent since long, thanks to hectic travel last week. I was in Helsinki (Finland) again in the past week where I met a few customers. What a learning experience it has been! When you are in a meeting with customer, you have an opportunity to: Add value to them (so much so that they pull their notepad out and start taking notes) Learn about communication, what works and what doesn’t.

Travel 84
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Change the World by Changing the Gender Gap

Women's Leadership Exchange

Mathematics and statistics used to be boring to me. Then, my husband introduced me to the TV Show ?Num3rs,? which is about how mathematics helps solve crimes. It?s an engaging show, based on true stories, about 2 brothers, one a mathematician and the other an FBI agent, who combine their work effectively to successful solutions, even sometimes saving lives.

Report 70
article thumbnail

My Discussion on Dubai Radio

Steve Farber

I’ve just returned from my first trip to the United Arab Emirates where I spoke at the annual Leaders in Dubai Conference. It was wonderful to meet and listen to the other presenters, Archbishop Desmond Tutu , Benjamin Zander , Gary Hamel , Chester Elton , Jack Perkowski and David Plouffe (I listened to Al Gore , too, but didn’t meet him.

Hamel 63
article thumbnail

Recruit and Retain New Blue-Collar Talent

Blue-collar jobs have a branding problem. One company, GEON, partnered with Paycor to find the solution. Learn how to attract, engage, and retain blue-collar employees, helping them build meaningful careers – and support your company’s goals.

article thumbnail

Trust in business

Lead on Purpose

Home About the Blog Michael’s Bio Resources Lead on Purpose Entries RSS | Comments RSS Top Posts Lead on Purpose featured Five leadership practices for improving customer service Five factors of leadership Real-world examples of customer service Leadership and Product Management Five stages of problem solving Guest Post: The Yin-Yang of Product Management -- Market Sensing Book Review: The Leader Who had no Title Market sensing Product manager responsibilities Recent Comments Doug Tay

Covey 133
article thumbnail

Meet Face-To-Face

Eric Jacobson

The power of meeting with your team members face-to-face cannot be overstated. Unfortunately, in today's world of email and electronic communications, meeting with someone face-to-face, or for that matter even speaking with him/her over the phone, has become something that doesn't happen nearly enough. Resist the temptation to email or phone an employee or team member when you can meet in-person with him/her.

More Trending

article thumbnail

WOMEN: Time-Tested Leadership Advice

Women in the LEAD

Women in the LEAD A B O U T U S H O W T O C O M M E N T Recent Posts WOMEN: LEADERSHIP is How TO BE WOMEN: Love, Respect and Leadership WOMEN: Is Negative Thinking Holding You Back? GRATITUDE: Journey to Ones Calling WOMEN: CLAIMING YOUR WINGS WOMEN: Challenged and Overwhelmed? A Remedy Powerful, Focused, Highly Intentional Living WOMEN: The Art of Great Presentations Inner Life, Outer Success WOMEN: See Your Own POTENTIAL Rumi Tells Us Archives January 2011 December 2010 November 2010 October 2

Advice 45
article thumbnail

A new Leadership Development Carnival

Lead on Purpose

Home About the Blog Michael’s Bio Resources Lead on Purpose Entries RSS | Comments RSS Top Posts Lead on Purpose featured Five leadership practices for improving customer service Five factors of leadership Real-world examples of customer service Leadership and Product Management Five stages of problem solving Guest Post: The Yin-Yang of Product Management -- Market Sensing Book Review: The Leader Who had no Title Market sensing Product manager responsibilities Recent Comments Doug Tay

article thumbnail

Lead Your Meetings

Eric Jacobson

Research shows that unfortunately, many workplace meetings are not nearly as productive as they could be. To help ensure the meetings you host are productive, lead them by: * Observing nonverbal feedback and encouraging everyone to participate. * Summarizing group consensus after each point. * Reminding the group who is responsible for taking care of each follow-up action. * Encouraging team-building, networking and problem-solving among your meeting participants.

article thumbnail

Casual Conversation in the Workplace…Something to Talk About | You.

You're Not the Boss of Me

You’re Not the Boss of Me Skip to content Home About Me About This Blog ← When Change Hits “Upside the Head” Good Coaching…Not For Sissies → November 2, 2009 · 1:26 am ↓ Jump to Comments Casual Conversation in the Workplace…Something to Talk About What’s your take on casual conversation in the workplace? Do you encourage it?

article thumbnail

How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

article thumbnail

WOMEN as Friends: Showing Up

Women in the LEAD

Women in the LEAD A B O U T U S H O W T O C O M M E N T Recent Posts WOMEN: LEADERSHIP is How TO BE WOMEN: Love, Respect and Leadership WOMEN: Is Negative Thinking Holding You Back? GRATITUDE: Journey to Ones Calling WOMEN: CLAIMING YOUR WINGS WOMEN: Challenged and Overwhelmed? A Remedy Powerful, Focused, Highly Intentional Living WOMEN: The Art of Great Presentations Inner Life, Outer Success WOMEN: See Your Own POTENTIAL Rumi Tells Us Archives January 2011 December 2010 November 2010 October 2

Letter 40
article thumbnail

10 Leadership Battles – And How To Win Every One of Them

Terry Starbucker

Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full 10 Leadership Battles – And How To Win Every One of Them by Starbucker on November 1, 2009 In our quest to become great leaders we take on a constant stream of internal battles. Each and every day we choose our sides and try to do the right things, with the objective of achieving something great.

article thumbnail

Lead By Example

Eric Jacobson

Another month has gone by, which means it's time to post my favorite post -- the one about leading by setting a good example. So, as a reminder, here are 15 things you can do to be an effective and successful leader: 1. Praise when compliments are earned. 2. Be decisive. 3. Say "Thank You" and sincerely mean it. 4. Communicate clearly. 5. Listen carefully. 6.

article thumbnail

Stepping Up Into Leadership

Women in the LEAD

Women in the LEAD A B O U T U S H O W T O C O M M E N T Recent Posts WOMEN: LEADERSHIP is How TO BE WOMEN: Love, Respect and Leadership WOMEN: Is Negative Thinking Holding You Back? GRATITUDE: Journey to Ones Calling WOMEN: CLAIMING YOUR WINGS WOMEN: Challenged and Overwhelmed? A Remedy Powerful, Focused, Highly Intentional Living WOMEN: The Art of Great Presentations Inner Life, Outer Success WOMEN: See Your Own POTENTIAL Rumi Tells Us Archives January 2011 December 2010 November 2010 October 2

article thumbnail

5 Ways to Improve DE&I in the Workplace

Diversity, equity, and inclusion are critical for an organization’s success. And companies that take bold action to help ensure an inclusive workplace will win every time. Discover how your company can create a culture that celebrates DE&I while achieving higher revenue and growth.