Why Some People Go the Extra Mile
Let's Grow Leaders
JUNE 9, 2014
'Why do some people really give a damn, while others do just what they can to get by? Going the extra mile– doing more than is necessary –creates memorable magic. If it feels so good, why is it hard to come by? The HR term for this is “discretionary effort,” a close cousin of employee engagement. Discretionary effort is the level of effort people could give if they wanted to–above and beyond what is “required.” Such efforts are often done behind the scen
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