The Recovering Engineer

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What’s the Problem?

The Recovering Engineer

Many people rise to leadership positions because they can solve problems. All of these tools and techniques have their place in your leadership tool box, and you will probably use them all as you work to solve problems with a group. For example, your company has low revenues one quarter. That was certainly true for me.

Consensus 191
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Change Your Delivery

The Recovering Engineer

Dealing with resistance is a normal part of leadership. If you have been reading leadership development resources for any time at all, this concept is probably not new to you. For example, I am very factual and data driven. For example… If they talk about how they feel about the change. Use words the they would use.

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Hear and Understand to be Heard and Understood

The Recovering Engineer

The first approach takes a little patience, but it doesn’t take much energy. The second approach can seem faster in the moment, but it takes lots of energy and it creates the risk of rupturing the container. I think that people are sort of like the containers in my example above.

FAQ 223
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“It's cold in here” and Other Fighting Words | Guy Harris: The.

The Recovering Engineer

Here are some examples of perceptions stated as facts: “It’s cold (or hot) in here.&# “The iPod (or some other brand) is the best mp3 player on the market.&# “Ford (Chevy,Honda, etc) is the best car maker.&# “Avatar (The Hurt Locker, The Blind Side, etc.) Let’s take a closer look at these statements.

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The 7 Deadly Sins of Conflict Resolution | Guy Harris: The.

The Recovering Engineer

While the specific time line for a conflict resolution conversation depends on many factors, most conflict conversations reach their peak of emotional energy at about 45 minutes to an hour. For example, “I yelled at you because you yelled at me.” This is a bad plan. Most resolutions come after the peak emotional involvement.