Kevin Eikenberry

DECEMBER 1, 2010

He consultants, teaches, coaches, writes and speaks about leadership, gratitude, stewardship and the social/organizational dynamics of organizations. For me this is a baseline from which all organizations need to begin. Whether rightly or wrongly, the perception that the organization has reached a Transition Point begins to take hold.

Resistance 176

Resistance Blog Open-book Learning-by-Doing 176

Kevin Eikenberry

SEPTEMBER 13, 2010

Clearly people on your team and in your organizations are not the enemy, but keeping your ears open and being aware of what gossip and ideas are floating around is like gaining valuable intelligence about the pulse and concerns within the organization. Knowing that, why wouldn’t you want to be tapped in?

Open-book 170

Open-book Workshop Blog Video 170

Kevin Eikenberry

NOVEMBER 1, 2010

I’m not going to talk specifically about the Customer service skills portion of her question (that’s another article entirely); however, it is important in understanding the value of morale to any organization’s Customer service ability. Make it a long term goal. Get help from others. Make it an expectation.

Morale 190

Morale Strategy Short-term Workshop 190