Harvard Business Review

FEBRUARY 8, 2016

In the early 1990s, executives and managers welcomed information technology — databases, PC workstations, and automated systems — into their offices. As a result, business processes are being machine-reengineered. Reengineering got off track by encouraging businesses to overhaul too many processes too quickly.

Process 8

Process Company Market Segmentation Early Adopters 8

Strategy Driven

MAY 13, 2011

Here’s a five-step process you can use for a meeting, an email message or a stopped-in-the-hallway request for an update. This process will help you make it obvious to the boss that you’re on top of the project. If the boss isn’t clear on the project’s purpose, describe its goal. Other Uses of the Process.

Kaplan 68

Kaplan Audience Chief Executive Officer Seminar 68

Strategy Driven

NOVEMBER 19, 2010

Since 1969, Communispond has helped over 600,000 client associates – including CEOs, board chairs, sales leaders, sports, media, and political figures – to achieve business goals by communicating with clarity and power. They’ll help you determine the different examples or different words you might choose for the presentation.

Planning 50

Planning Audience Succession Library 50

Harvard Business Review

MARCH 22, 2018

When layered on top of existing information infrastructure, ambient-intelligence applications can cut through the clutter and deliver the right information in a digestible form that clinicians can use, quickly and effectively at the patient’s bedside. How technology is changing the design and delivery of care.

Mayo 9

Mayo Information Health Care Information Technology 9

Harvard Business Review

OCTOBER 1, 2013

For the past several years we have watched with increasing dismay at the increasing chasm between information technology (IT) groups and their business counterparts. Further, the pace of technological change and the demands to do more with the data grow exponentially and will continue to do so for the foreseeable future.

Information Technology 8

Information Technology Technology Cost Center Constraint 8

Harvard Business Review

OCTOBER 3, 2014

First, senior management should decide on the business goal for an analytics initiative and the key performance indicators to track that will put them on the right path toward success. Once CoE is created, the pod teams should perform root cause analyses to support the performance management process.

Root Cause Analysis 8

Root Cause Analysis Metrics Analysis Information Technology 8

Strategy Driven

NOVEMBER 21, 2011

Since 1969, Communispond has helped over 600,000 client associates – including CEOs, board chairs, sales leaders, sports, media, and political figures – to achieve business goals by communicating with clarity and power. Perhaps you want to impart information – at a senior management briefing or a staff training session, for example.

Power 56

Power Audience Kaplan Short-term 56

Harvard Business Review

MAY 2, 2012

From a societal view, productivity drives higher living standards and increases shared resources — for example, providing a government with more resources to invest back into its citizens. Technology adoption only improves productivity if it is accompanied by concurrent changes in the way work is done.

Productivity 15

Productivity Products Lean Manufacturing Technology 15

Harvard Business Review

DECEMBER 6, 2018

Instead they are waiting for the technology to mature and for expertise in AI to become more widely available. They are planning to be “fast followers” — a strategy that has worked with most information technologies. We think this is a bad idea. This is particularly true for complex knowledge domains.

Company 8

Company Maturity System Engineering 8

Harvard Business Review

SEPTEMBER 10, 2014

Instead, smart organizations are driving analytics to an even deeper level within business processes— to make real-time operational decisions , on a daily basis. If you needed a hammer, for example, someone would manually produce one for you. Let me illustrate the difference with a common example.

Company 8

Company Hammer Operations Information Technology 8

Harvard Business Review

SEPTEMBER 29, 2014

Historically, new technologies from the mainframe to client server and ERP — while enabling organizations to pursue new business goals — became a bottleneck to progress. This is due to constraints like lengthy implementation processes and inflexibility to adapt as business conditions changed. Turns out that isn’t the case today.

Banking 8

Banking Hypercompetition Constraint Technology 8

Harvard Business Review

OCTOBER 23, 2014

It’s only recently, though, that advances in information technology have made it possible for predictive tools to access and manipulate big data, and to do so continuously — accelerating the generation of insights, and opening up opportunities to anticipate issues with unprecedented precision. Health Information & technology'

Health Care 8

Health Care Pharmaceuticals Information Technology Supply Chain 8

Harvard Business Review

OCTOBER 30, 2014

This is the domain of predictive analytics — a concept that isn’t new, but the potential of which, in a world not limited by data or processing power, is expanding rapidly. I’m at Lockheed Martin where we focus relentlessly on expanding and improving the technology and tradecraft to remain ahead of adversaries.

Information Technology 8

Information Technology Analysis Information Knowledge Management 8

Harvard Business Review

MARCH 19, 2014

If the risk of acting and being wrong is extremely high, for example, acting on even a strong correlation may be a mistake. Though this statistical relationship could be an indicator of risky behaviors (driving under the influence of spirits, for example), there are a number of other possible reasons for the finding.

Insurance 14

Insurance Information Technology Loyalty Bottom-up 14

Harvard Business Review

MARCH 22, 2016

You’d think that increasingly sophisticated technology would help reduce this waste. For example, the finance department approves what to buy, facilities maintains equipment, HR tells employees how to conserve energy, and marketing manages the company’s corporate sustainability reporting.

Company 8

Company Management CIO Energy 8

Harvard Business Review

JUNE 7, 2017

He asked his team to analyze how certain patient populations — for example, women in need of a mammogram — accessed the health care system. Leverage Technology. SCPMG invested in information technologies that allowed patients to schedule visits from mobile apps, access online personalized health care plans (e.g.,

Health Care 8

Health Care Compliance Licensing System 8

Harvard Business Review

DECEMBER 2, 2015

They implement process improvement and standardize care pathways from a patient’s initial office visit through all aspects of treating the condition, and then explore offering new value-based payment models, including bundled payments, for those conditions. One example is in the area of patient-reported outcomes. Insight Center.

Health Care 8

Health Care Management Cost Efficiency 8

Harvard Business Review

APRIL 19, 2013

Before you throw up (pun intended) data in your visualization, start with the goal, which is to convey great quantities of information in a format that is easily assimilated by the consumers of this information — decision-makers. The goal is to enable the viewer to observe, understand and make sense of the information.

Storytelling 9

Storytelling Succession Audience Information Technology 9

Harvard Business Review

SEPTEMBER 22, 2014

Make sure the data used, as well as the processes that generate and organize it, are of the highest possible quality, and that you fully understand them. Decision making Information & technology'

Credit Scoring 10

Credit Scoring Price Market Segmentation How To 10

Harvard Business Review

APRIL 4, 2013

Around the world, P&G managers are conferring in such rooms, with embedded analysts from P&G''s Information and Decision Solutions group aiding their deliberations with Spotfire-enabled visuals. The real goal is to help them understand quickly what''s going on in the business, and to decide what to do about it. Ten Years of News Corp.

Supply Chain 8

Supply Chain CIO Information Technology Information 8

Harvard Business Review

SEPTEMBER 24, 2012

Consider that improving Netflix's recommendation-engine accuracy by about 10% proved so challenging that only two teams — of tens of thousands from over 180 countries competing for the $1 million prize — were able to hit the goal. Good data is the foundation for the process. Analyze and Discover.

Metrics 16

Metrics Media PR Benchmarking 16

Harvard Business Review

MARCH 31, 2017

If firms had previous experience with expert systems, they are familiar with some of the necessary organizational and process changes arising from contemporary cognitive tools. These firms are likely to have already established the organizational structures needed to nurture and spread new technologies and business approaches.

Supply Chain 8

Supply Chain Technology System Early Adopters 8

Harvard Business Review

OCTOBER 19, 2016

In the simplest case, cognitive technologies can be just more autonomous extensions of traditional analytics — automatically running every possible combination of predictive variables in a regression analysis, for example. Insight Center. The Automation Age. ” Mostly Buy. ” Mostly Buy.

Organization 8

Organization Software CRM Technology 8

Harvard Business Review

APRIL 23, 2013

Absolute Certainty is Not the Goal (Because It''s Impossible). Wieseltier writes that "The purpose of this accumulated information is to detect patterns that will enable prediction: a world with uncertainty steadily decreasing to zero, as if that is a dream and not a nightmare." Brooks thinks that they are.

Uncertainty 8

Uncertainty Information Technology Information Technology 8

Harvard Business Review

MAY 6, 2014

In painstaking detail he described the superiority of the indirect strategy over the direct strategy, using examples throughout the history of warfare. For example, at the Battle of Cannae in 216 BC, the smaller Carthaginian army under the command of Hannibal defeated a numerically superior Roman army using the indirect strategy.

Strategy 8

Strategy Tactics Objective Politics 8

Harvard Business Review

APRIL 13, 2016

Such mindsets become further embedded in systems, structures, processes, and cultures that are self-perpetuating. A company’s past is often deeply rooted in its culture, comprising habitual processes, rituals, and belief systems. Here, only part of the organization has to forget a lot, and IBM is a good example.

Company 8

Company Licensing Incentives Construction 8

Harvard Business Review

APRIL 25, 2013

The Conversation is also a 1974 film by Francis Ford Coppola whose themes include the role of technology in society and being so focused on what you are doing that you forget why you are doing it and become oblivious to what is happening around you. but whole new roles for IT in the enterprise''s ecosystem.

CIO 8

CIO ROI Agility Information Technology 8

Harvard Business Review

JANUARY 17, 2013

Not surprisingly, they are generally very logical and are strong process thinkers, and they tend to focus less on the "I" and more on the "T" in IT. For tasks such as processing financial trades or retail transactions, these are ideal skills. If, however, the goal is to support the discovery of knowledge, they become a hindrance.

Project 8

Project Call Center Information Retail 8

Harvard Business Review

MAY 13, 2013

What is it that prevents a prospective customer from making a purchase even after they have conducted a lengthy evaluation process? They are too overwhelmed with information and contradictory evidence to make a decision. That''s according to the several hundred business-to-business salespeople I conducted recently.

Stress 8

Stress Uncertainty Committee Loyalty 8

Harvard Business Review

NOVEMBER 9, 2012

In fact, recent research [PDF] conducted by the CMO Council, suggests that this process should start with the Chief Marketing Officer (CMO) and the Chief Information Officer (CIO). It's up to the CEO to ensure that marketing and IT are on the same page in terms of both innovation goals and risk management. Find Common Ground.

CIO 8

CIO Chief Information Officer Norton Technology 8

Harvard Business Review

SEPTEMBER 23, 2013

Unfortunately, health care as an industry continues hiring far faster than demand is growing, adding 119,000 new workers in the first half of 2013, for example, with little increase in patient volume. For example, new innovative reimbursement models aim to reward providers for lowering health care costs on the supply side.

Health Care 8

Health Care Supply Chain Compliance Cost 8

Harvard Business Review

MARCH 19, 2015

And now on top of that explosion, we can also analyze “unstructured” data, such as text and video, to pick up information on customer sentiment. For example, when IBM’s Watson computer played ‘Jeopardy!,’ Our goal is to be our members’ personal financial agent for our full range of services.”

Venture Capitalist 8

Venture Capitalist EVA Travel Technology 8

Harvard Business Review

MAY 13, 2013

For example, a divisional controller may report directly to the CFO and on a dotted line to the VP of the division; which ensures that the controller knows what the "internal customer" (the VP) needs as well as what the direct boss (the CFO) wants. Can you give me an example?" And there are good reasons why they are so common.

Management 8

Management CFO Human Resources Report 8

Harvard Business Review

AUGUST 26, 2013

Also, it must become a key management responsibility to continually scan the technology landscape for fresh perspectives on how new digital technologies can improve business performance. Digital capabilities are about methods, processes and people — and a truly digital IT organization is different from traditional IT.

CIO 8

CIO CTO Operations Technology 8

Harvard Business Review

JANUARY 23, 2014

Typically a graphic depiction of the organizational components to be addressed in a redesign (for example, McKinsey’s 7S model, which includes strategy, structure, systems, staff, skills, and so on), every consultant and his brother flogs an organization design model. So leaders at many different levels need to get in on the act.

Ulrich 8

Ulrich Cost Efficiency Consultative 8

Harvard Business Review

OCTOBER 23, 2017

The data-gathering process can be frustrating, and many clinicians are growing skeptical of its clinical value. For them, outcomes measurement may seem like just another reimbursement requirement or process compliance task. Here we describe three examples of clinicians who are using outcomes measurement to improve clinical care.

Report 8

Report Mayo Health Care Survey 8

Harvard Business Review

SEPTEMBER 25, 2013

For example, giving more decision-making authority to non-physicians is a well-recognized path to more efficient care, but lots of real world obstacles can obstruct implementation. Achieving this goal can be tricky and usually ends up making the new process much more complicated than when it was first conceived.

Organization 8

Organization Health Care Christensen Innovation 8