Engaging Leader

article thumbnail

122: How to Help People Change | with Art Markman

Engaging Leader

Lead by example. Suggest goals. Focus the feedback on the process of the change, not simply the outcome. For example, make it harder to smoke by forbidding tobacco on campus. For example, provide an electronic form of community users about the topic or about a related process. Give the right feedback.

How To 100
article thumbnail

084: Scaling Up Excellence: Getting To More Without Settling For Less | with Bob Sutton

Engaging Leader

Or, if you have a key practice or mindset — for example, lean manufacturing — how do you […]. Or, if you have a key practice or mindset -- for example, lean manufacturing -- how do you spread it throughout your organization? That’s a question that Starbucks certainly struggled to answer. But it’s really hard.