Terry Starbucker

OCTOBER 30, 2011

Front Line Leadership . In my last post I introduced Part 1 of my two-part series on the the topic of Managing Millennials (the generation born roughly between 1980 and the mid 90‘s) – Treat Them Like a Celebrity. To recap my two keys to Managing Millennials: 1) Treat Them Like a Celebrity. Guest Post By Adam Tenenbaum.

Strategic Planning 288

Strategic Planning Management Tactics Retail 288

Terry Starbucker

JANUARY 13, 2013

The book is a fascinating deep dive into many aspects of Facebook’s meteoric success, but I was particularly interested in her perspectives on the importance of great leadership. We have cultivated a unique culture and management approach that we call the Hacker Way. Facebook is one example of such a business.

CEO 335

CEO Word of Mouth Marketing Leadership IPO 335

Terry Starbucker

DECEMBER 8, 2013

The “ getting things done ” part of leadership is where the successes get separated from the failures, and oftentimes it doesn’t get the attention that it truly deserves. I would have several management calls a week that were focused on that kind of feedback, involving all the key players, that were absolutely invaluable.

Leadership 339

Leadership Metrics Short-term Drucker 339

Terry Starbucker

FEBRUARY 20, 2014

It’s the third week of my 5-week series outlining 25 timeless leadership lessons. Practice Full Spectrum Management . “It is Solved by Walking” Take the Leadership Litmus Test. “It is Solved by Walking” Take the Leadership Litmus Test. Sometimes just showing up is great leadership.

Leadership 339

Leadership Consensus Follow-up Resistance 339

Terry Starbucker

MARCH 2, 2014

I’ve done some crazy leadership things, and nearly all of them dovetailed with another love of mine – music. I’ve put on an Elvis costume and belted out “ Suspicious Minds ” at a management dinner (complete with the sideburns and cape). Leadership' It’s just you being YOU.

Metrics 356

Metrics Leadership Energy Incentives 356

Terry Starbucker

MARCH 8, 2015

Love isn’t a new concept when it comes to great leadership- after all, in one of the oldest leadership books out there, The Art of War (it goes back to the 6th Century BC), Sun Tzu said “He treats them as his own beloved sons and they will stand by him until death”. Leadership' Coffee (written by Andrew Bolsinger).

Power 150

Power Leadership Magazine Mentor 150

Terry Starbucker

DECEMBER 4, 2016

I’ve been fortunate enough over the course of my 34-year career to have arrived at what I call the leadership summit – a high place of great business success and personal satisfaction, and a fulfilling culmination of years of effort, determination, and dedication. It’s a very powerful exercise well worth doing.

Leadership 150

Leadership Mission Statement Metrics Survey 150

Terry Starbucker

FEBRUARY 13, 2014

Here are Lessons 6-10 of my 5-part series outlining 25 timeless leadership lessons -a primer and distillation of a lifetime of learning, and practicing, my great passion of leadership. Practice Full Spectrum Management . “It is Solved by Walking” Take the Leadership Litmus Test. Teach Instead of Tell.

Leadership 316

Leadership Long-term Short-term Wilde 316

Terry Starbucker

JULY 23, 2018

Leadership is one of my life’s great passions – and I’m pleased to share with you my journey (in three parts in 3 weeks) to what I consider to be the heart of great More Human leadership – the success trifecta. Along the way I learned SO many things about leadership, because I had the honor of actually DOING it.

Leadership 181

Leadership Learning-by-Doing COO Follow-up 181

Terry Starbucker

OCTOBER 21, 2012

The thing is, I am a proud member of the “ if you can’t measure it, you can’t manage it “ school of business. Here’s an example: In my old line of business, cable TV, we used to give customers a lot of manuals about how to operate the remote control and set up their e-mail and voice mail.

Management 312

Management Report Education Participative 312

Terry Starbucker

JULY 16, 2011

That moment when all of what you’ve put into your leadership comes to fruition. I’ll give you an example – let’s go back to that moment of truth. It’s the moment of truth. It’s when a teammate engages with a customer. we all know what a customer is worth, and keeping them is a very high priority).

Decentralization 284

Decentralization Mission Statement How To Leadership 284

Terry Starbucker

DECEMBER 9, 2012

This job was a big leap for me, given that my previous position was an auditing manager at an accounting firm. Leadership is not a one-way street, not by any means. 5) Honor the position by being honorable – I didn’t regard leadership as an honor and a gift until years after I should have.

Mentor 369

Mentor Download Budgeting Learning-by-Doing 369

Terry Starbucker

APRIL 8, 2018

Back in 1987, when I was hired by Jack Kent Cooke at the ripe young age of 27 to be the COO of a cable TV company, he wasted very little time to initiate me into the world of executive management. During our very first meeting, before I could even take a sip of my first cup of coffee, Cooke looked me straight in the eye, and said. “My

COO 306

COO Analysis Sports Learning-by-Doing 306

Terry Starbucker

OCTOBER 22, 2017

However, as it pertains to great leadership, I would offer that this quote should be amended: “Those who learn best from wisely selected history are destined to greatness”. Day-to-day Management. “Those who cannot learn from history are doomed to repeat it” – George Santayana. Note the phrase “ wisely selected “.

Objective 176

Objective Policies Course Leadership 176

Terry Starbucker

DECEMBER 14, 2014

Day-to-day Management. Effective leadership selective amnesia also works well on a smaller scale- for example, in assessing the overall potential and performance of teammates, or effectively dealing with negative feedback. Leadership' So “forget” well, and be great!

Objective 279

Objective Policies Course Leadership 279

Terry Starbucker

MAY 6, 2018

More specifically, the leadership training. I’ve spent a long career seeing countless new supervisors struggling mightily with the idea of actually “managing” a staff – setting priorities, communicating the company vision, motivating, holding people accountable, and delivering the necessary coaching and corrections.

Team Building 175

Team Building Team Training Metrics 175

Terry Starbucker

SEPTEMBER 10, 2017

The manager slumps on his desk, frustrated and confused. In his mind, he has done everything right to manage his team to success. Look again at my example above. The manager, in working with his team, had answered four questions: “What?”, “When?“, “How?”, Here’s a specific example. and “Who?”. What was missing?

Metrics 233

Metrics Simon Resistance Goal 233

Terry Starbucker

MAY 4, 2014

She spent the first 10 years of her business as a consultant to large companies such as Hewlett-Packard, Charles Schwab and Cisco Systems, where she worked with thousands of executives, managers and employees. How to successfully “surf” your fears, and the great example cited in the book. Leadership More Human Podcast'

Succession 279

Succession Storytelling How To Blog 279

Terry Starbucker

SEPTEMBER 8, 2013

I can also tell you that it ran in my head more than a few times during my leadership career – and I was really glad for it. For example, several years back we had a person in our company that was against, or fighting against, anything we were trying to do to stick to our philosophy of more human leadership. Leadership'

Resistance 281

Resistance Stress Goal Career 281

Terry Starbucker

NOVEMBER 1, 2015

First off, that’s fantastic – leadership is a great calling that can bring you great success and satisfaction on so many levels, both personally and professionally. Get off your pedestal, roll up your sleeves and set an example if need be? Be a teacher as well as a manager? Shut your brain down and really listen?

Letter 150

Letter Metrics Tactics Construction 150

Terry Starbucker

FEBRUARY 21, 2016

I love leadership lessons that are backed by facts and history. And there’s one immutable that has influenced me, and how I practice leadership, more than any other lesson I have ever received- and after 40 years of studying leadership, that’s saying something. Looking for an example of how well (or not) that this works?

Collins 150

Collins Long-term Retail Commitment 150

Terry Starbucker

OCTOBER 3, 2010

For example. Arriving On Time – Consistent punctuality sends a strong structural message to the rest of the team – it’s a critical part of “ leading by example “, especially when it comes to keeping all the trains running on time, and meeting deadlines. Popularity: 44% [ ? The last word.

Open-book 419

Open-book Tips Blog Learning-by-Doing 419

Terry Starbucker

NOVEMBER 6, 2016

The teaching element of leadership is so often overlooked and overshadowed by more glamorous things like vision, strategy and execution. Like, for example, saying to your staff that quality and service are THE most important things, and then the next day saying getting it done as fast as possible is the most important.

Committee 150

Committee Learning-by-Doing Metrics Download 150

Terry Starbucker

MARCH 4, 2012

It was quite an embarrassing moment for me, and little did I know it would bring me a leadership lesson I would never forget: the importance of leaders as teachers, instead of tellers. I used to tell my managers that we weren’t paid by the word. Saying one thing and doing another is a horrible way to teach.

Learning-by-Doing 390

Learning-by-Doing Definition Follow-up Quality 390

Terry Starbucker

JANUARY 9, 2011

Several years ago, I had one of the most extraordinary leadership experiences of my career – one of those days that you remember, and draw on, for the rest of your life. I watched as the local technical operations manager presented the weekly operating statistics on the overhead projector. Photo by J. Stephen Conn. Indeed we did.

Team Building 248

Team Building Operations Team Commitment 248

Terry Starbucker

SEPTEMBER 7, 2014

The best example I can cite is our Kickstarter video. 2) Get out of the way and let the talented people do their job – For leaders it’s a natural tendency to want to “meddle” in creative things (ask any Marketing Manager), and in this project it was really hard not to do that. Leadership'

Video 269

Video Execution Film Project 269

Terry Starbucker

SEPTEMBER 30, 2012

(Note: While I’m at SOBCon NW this weekend, I wanted to repeat one of my favorite past posts (from June of 2009), that is also featured in my free e-book “ Leadership From a Glass Half-Full “ ). For example, how often does someone ask “ Are you having fun ?” It’s an underrated piece of the puzzle.

Learning-by-Doing 334

Learning-by-Doing Sports Conference Objective 334

Terry Starbucker

NOVEMBER 20, 2011

I’ve seen this problem manifest itself several times – I’ll give you a (fictionalized) example: Joe is a young mid-level executive who is hired to be a staff manager. This can be a big problem for a leader as he or she goes down the road building a team over the course of several years. People can change.

Team 282

Team Maturity Course Execution 282

Terry Starbucker

NOVEMBER 13, 2011

Drucker cited IBM as a historical example, when back in the 80’s and 90’s it subordinated its great new PC business to their mainframe business, with disastrous results. There is thus no excuse for managements to indulge in the five deadly sins. With blinders secured, we then tackle our problems and opportunities. Yes sir, copy that.

Drucker 341

Drucker Price Cost Article 341

Terry Starbucker

JANUARY 16, 2011

As I was learning my way through my leadership journey, I made my share of mistakes. Let’s look at a couple of examples (culled from my own history): You have a field manager that you personally hired and invested a lot of time with. It doesn’t work. Ignorance is certainly not bliss for the successful leader.

Strategy 276

Strategy Learning-by-Doing Examples Leadership 276

Terry Starbucker

JANUARY 29, 2012

Let’s look at a fictional example to see how this would work (albeit in an truncated way): Imagine the CEO of startup service company “Acme Service Co.” Revamp of the customer management (CRM) system. ” had these 4 changes to consider: Formalizing the organizational structure and team responsibilities. .”

CRM 282

CRM CEO Insurance Advertising 282

Terry Starbucker

APRIL 17, 2011

I figured out a way to track and manage how well we did our initial education at the house (via our callback program, which I wrote about a couple of weeks ago ), and by doing this, we were able to reduce those “repeats&# considerably. So we did, and guess what – we got that 95% up to 99%. But someone else did.

Mentor 293

Mentor Education Metrics Follow-up 293

Terry Starbucker

JANUARY 18, 2015

The speaker was Melissa, an HR manager who felt routinely shut out of Finance Recruiting Committee discussions. I have used it many times as a powerful and effective example in subsequent coaching conversations. Leadership' “ They just shut me out of the discussion. She felt, rightly, that she should have a say.

Finance 150

Finance Committee Bottom-up Advice 150

Terry Starbucker

APRIL 13, 2011

Then, people start getting reprimanded, or held back, or worse yet, fired by these managers. The best example of “trap avoidance&# working in the real world, for me, was when I was talking to a call center agent about the “policy&# of doing everything in her power to avoid a costly truck roll to a customer’s house.

Call Center 278

Call Center Policies Guidelines Letter 278

Terry Starbucker

JULY 29, 2018

This is Part 2 of my journey (in three parts in 3 weeks) to what I consider to be the heart of great More Human leadership – the success trifecta: A successful company, A happy team, And a fulfilled YOU. Choose them wisely, and keep them to a small and manageable number. Principle #5: Building a Culture Of Accountability.

Metrics 171

Metrics Leadership Retail Follow-up 171

Terry Starbucker

NOVEMBER 29, 2009

Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full Leadership – What’s Love Got To Do With it? Here is what he said back in 1996 about a leader’s responsibility: “You must set an example. What’s love got to do with leadership?

Leadership 367

Leadership Power Blog Loyalty 367

Terry Starbucker

NOVEMBER 1, 2009

Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full 10 Leadership Battles – And How To Win Every One of Them by Starbucker on November 1, 2009 In our quest to become great leaders we take on a constant stream of internal battles. Great example of an effective personal brand.

Leadership 337

Leadership How To Blog Learning-by-Doing 337