The Recovering Engineer

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Change Management Lessons: Surprise Breeds Inaction

The Recovering Engineer

The key point, though, is that the people in the escalator example eventually moved without prodding or prompting from me. Many leaders see this initial response, and grow frustrated with their team like I grew frustrated by the initially unmoving people at the top of the escalator.

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Change Your Delivery

The Recovering Engineer

Dealing with resistance is a normal part of leadership. If you have been reading leadership development resources for any time at all, this concept is probably not new to you. For example, I am very factual and data driven. For example… If they talk about how they feel about the change. Use words the they would use.

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Question What You Know Is True

The Recovering Engineer

As I listened to a well-respected speaker at a multi-speaker conference talk about productivity and time management strategies, the speaker questioned the two-minute offense often used in football. For example, consider what you believe to be true about your ability to become more productive. The speaker achieved his objective.

Objective 173
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Emotions are the Greatest Barrier to Change

The Recovering Engineer

The issue of understanding and addressing the emotional factors that slow change efforts – both organizational and personal – appears in many ways across the landscape of change management and behavior change literature. The leadership lesson is this – emotions are often fickle, transitory, and situational.

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Conflict Prevention: Just Fix the Problem

The Recovering Engineer

I am not always “on my game.&# Teaching conflict resolution, problem solving, interaction dynamics, and leadership skills does not make me perfect at applying them. There are many situations — in coaching, parenting, and performance management for example — when the approach I started with is a better long-term answer.

Long-term 185
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Assume Benign Intent

The Recovering Engineer

In the example above, I could have assumed that the other person was passionate about the topic rather than angry with me. One Way to Head Off a Conflict: Manage Expectations. In most cases, we only know what we assume to be true about their intention based on our past experiences and our own emotional filters.

Tips 221
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How Much Margin Do You Have? | Guy Harris: The Recovering Engineer

The Recovering Engineer

For example, do you have enough margin in your relationships to… Withstand a communication error? And having enough to meet the minimum requirements does not create margin. Just as the concept of margin applies to our schedule and our budgets, it also applies to our personal and professional relationships. Survive a missed appointment?