Tony Mayo
MARCH 1, 2019
As a coach and advisor to business owners, I find that the resolutions for many the of our most complex, challenging management situations become simple and obvious when we use precise language to accurately describe exactly what has happened and what we want to help happen. Getting work done is faster and easier, for example, […].
Tony Mayo
MAY 7, 2010
Leadership May 7th, 2010 — tonymayo Email This Article I noticed something interesting about executive effectiveness while reading an article in The Atlantic Monthly titled, What Makes a Great Teacher? The Atlantic Amanda Ripley Aren’t these familiar leadership qualities? – What Makes a Great Teacher?
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Tony Mayo
OCTOBER 22, 2010
I have several articles on this blog detailing the costs of micro-management and the benefits of treating employees as adults ( click here to read them ). billion dollar HTC under the leadership of a CEO who clearly walks this talk, Vineet Nayar. For Executives , Micro-Managers Julie-Ann Fantastic insights, as usual!
Tony Mayo
DECEMBER 20, 2010
For example, my free trailing twelve month Excel template is very popular. Download it by clicking here. Here is an even simpler and more visually striking graphic you can use. Enter your own title, goal amount and current status and get a one page, printable thermometer to display your progress for yourself or the entire team.
Tony Mayo
JANUARY 30, 2010
For SMRs that are continuing activities or states, for example, “exercise for 30 minutes twice per week,” be specific about the performance period. See also Managing Yourself with Specific Measurable Results , on this blog. State everything positively Remove all “not,” “end,” and “stop.” instead of “Stopped smoking two weeks ago.”
Tony Mayo
OCTOBER 8, 2010
The chart to the left is an excellent example of a graphic that overstates its case and obscures data. This graphic is more useful as an example of bad information presentation than as a guide to what to say in an out-of-town restaurant. Notice that significant portions of the country are 50% or below in usage of the depicted term.
Tony Mayo
MARCH 10, 2010
I hope your salespeople and customer service reps are gleaning more from customer interactions than orders–and are sharing that intelligence with management. Richins (1983), for example, found that 85% of customers dissatisfied with a clothing item told an average of five others. There are many ways to do this.
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