HR Digest

AUGUST 26, 2023

In today’s rapidly changing business landscape, effective people management skills are crucial for leaders and managers. People management encompasses a range of responsibilities, from recruiting and onboarding to training and development, performance management, employee engagement, and more.

Skills 98

Skills Management Emotional Intelligence Active Listening 98

Modern Servant Leader

DECEMBER 30, 2022

There are leadership lessons in Southwest Airline’s fall from grace. The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. So what went wrong and what can leaders learn from the example?

Airlines 188

Airlines Leadership Short-term Long-term 188

Experience to Lead

SEPTEMBER 28, 2023

From management courses to leadership seminars, there is no shortage of opportunities to further your learning, gain new skills or master the ones you already have. Using a combination of feedback tools, performance metrics and data analytics, ensures training investments are aligned and support business objectives.

Metrics 52

Metrics Training Benchmarking ROI 52

Lead Change Blog

JUNE 25, 2020

He opened the dialogue, saying he and his leadership team had put a lot of thought into where they want to take their bank, and the vision they committed to was to deliver top decile ROE, ROA and topline revenue growth: a quintessential example of focusing on effect, not cause.

P&L 220

P&L ROE Metrics CFO 220

Experience to Lead

MAY 30, 2023

For managers, leadership isn’t one-size-fits-all. Each individual must take their own unique mixture of real-world experience and personal talents to forge their own leadership style. Unfortunately, this can be an overwhelming process for new managers to undertake without support.

Middle Management 52

Middle Management Training Management Leadership 52

Modern Servant Leader

DECEMBER 30, 2022

There are leadership lessons in Southwest Airline’s fall from grace. The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. So what went wrong and what can leaders learn from the example?

Airlines 130

Airlines Leadership Short-term Long-term 130

N2Growth Blog

DECEMBER 5, 2023

This executive role focuses on developing and implementing human resources strategies to manage the workforce and create a positive organizational culture. In today’s dynamic business environment, the CPO plays a pivotal role in talent management, recruitment, and retention.

CPO 402

CPO Human Resources Compliance Human Capital 402

N2Growth Blog

JANUARY 6, 2024

Operating as a vital conduit between the various departments within an organization and its highest levels of management, their responsibilities include translating strategic goals into workable business plans and supervising the day-to-day operations to ensure efficiency and effectiveness.

COO 313

COO Chief Operating Officer Efficiency Operations 313

Michael Lee Stallard

NOVEMBER 23, 2014

Tom Peters and Robert Waterman called it “management by wandering around” or “MBWA” in their classic book In Search of Excellence. In every instance, however, I observed several managers in their organizations who were masters at kissing up and kicking down. In effect, these organizations experienced a leadership gap.

Survey 359

Survey Leadership Waterman Mentor 359

Great Results Team Building

APRIL 10, 2024

Utilize management interviews, employee surveys, and even customer feedback , but don’t stop there. Transparent and consistent communication from the CEO and leadership team is crucial. Remember, performance metrics and customer feedback loops ensure your new culture aligns with strategic goals.

Team 192

Team Workshop How To Mission Statement 192

Lead Change Blog

MAY 2, 2018

Much of our leadership is given to ensure our customers have the best CX – customer experience – or if you are in the tech industry, the best UX – user experience. In other words, how many of your employees are having the best LX – Leadership Experience? That’s where Leadership Experience emerges.

Leadership 219

Leadership Metrics Sports Morale 219

Experience to Lead

DECEMBER 18, 2023

Whether you’re employed in a technology-first corporation, oversee operations in a retail chain or run a healthcare organization, every sector demands effective leadership. Even in situations where a person has been in leadership roles for years, the need to constantly be learning and upskilling never disappears.

Leadership Development 52

Leadership Development Development Succession Leadership 52

QAspire

AUGUST 8, 2010

Home Go to QAspire.com Guest Posts Disclaimer Metrics: Are They Mapped With Your Business Objectives? You can measure almost anything in your business, but if those metrics don’t serve a real business objectives, they are just numbers with no real meaning. Identify metrics : What metrics can effectively help you meet your goals?

Business Objectives 142

Business Objectives Metrics Objective Directory 142

Leading Blog

JUNE 3, 2019

Without defined processes, you can’t scale, you can’t put metrics and instrumentation in place, you can’t manage. Example: Amazon Kindle Fire’s Mayday feature. “Well-defined processes help prevent bureaucracy or expose it if it exists.” Bezos believes, “Good process is absolutely essential. But avoiding bureaucracy is essential.

Bureaucracy 278

Bureaucracy Long-term Short-term Leadership 278

HR Digest

NOVEMBER 27, 2023

The evaluation report is a compilation of feedback from managers, peers, and juniors. Image Credit – Freepik There are other feedback systems as well, such as the 180-degree and 270-degree feedback systems, which involve fewer categories of stakeholders, such as managers and peers, but not juniors.

360-Degree Feedback 110

360-Degree Feedback Company Peer Review Review 110

Terry Starbucker

DECEMBER 8, 2013

The “ getting things done ” part of leadership is where the successes get separated from the failures, and oftentimes it doesn’t get the attention that it truly deserves. I break it down to 4 steps: Set up meaningful metrics and measurements, both short-term and long-term, that cascade down the organization.

Leadership 339

Leadership Metrics Short-term Drucker 339

Terry Starbucker

NOVEMBER 27, 2011

Write Down Your “Rules of The Road” – This is another “put it on paper” exercise; 7-10 personal rules to guide your leadership and your life going forward. In my case, there were 4 : Quality, Service, Leadership, and Accountability. It’s a very powerful exercise well worth doing. And guess what?

Leadership 416

Leadership Mission Statement Metrics Survey 416

Nathan Magnuson

MARCH 5, 2018

I first heard the term “servant leadership” in high school. The more I’ve studied business and leadership effectiveness, the more I’ve learned that servant leadership is a supportive, inclusive and empowering style of leading others. Many leaders want to grow in servant leadership.

Strategy 120

Strategy Development Leadership Covey 120

HR Digest

APRIL 14, 2023

HR leaders today face a wide range of challenges in managing their workforce. In this article, we will explore what it is, the benefits of talent intelligence, and how HR leaders can use it to enhance their talent management strategies. To achieve this goal, many HR leaders are turning to a new tool known as talent intelligence.

Power 96

Power Talent Management Metrics Diversity 96

Terry Starbucker

MARCH 2, 2014

I’ve done some crazy leadership things, and nearly all of them dovetailed with another love of mine – music. I’ve put on an Elvis costume and belted out “ Suspicious Minds ” at a management dinner (complete with the sideburns and cape). Leadership'

Metrics 356

Metrics Leadership Energy Incentives 356

HR Digest

DECEMBER 2, 2023

Other employee retention examples include comprehensive benefits packages that are tailor-made to suit the employees’ welfare. Another employee retention example is paying attention to an employee’s career projections. Here, other forms of monetary compensation are useful as well.

Strategy 96

Strategy Metrics Report Examples 96

Lead Change Blog

APRIL 14, 2020

Throughout my career, I have spent a lot of time studying and teaching leadership. In assessing business situations, it is helpful to get feedback from multiple points of view, including customers, employees, managers, stockholders, suppliers, and external consultants. They use simple examples, stories, questions, and visual aids.

Crisis 295

Crisis Open-book Influence Reference 295

Terry Starbucker

AUGUST 18, 2013

Leadership, that is. 2) Emotional Honesty – Once we had forged a solid trust, I could have a temper tantrum at a private manager’s meeting, and let off some steam. 2) Emotional Honesty – Once we had forged a solid trust, I could have a temper tantrum at a private manager’s meeting, and let off some steam.

Leadership 313

Leadership Metrics Examples Report 313

Leading Blog

SEPTEMBER 4, 2019

Venkataraman offers countless examples of how individuals and organizations have defied instant gratification and instead taken the long view. It helps too to look past typical metrics to see what is actually happening long-term. In those instances, Honig says, managers are better off using their judgment to evaluate progress.

Long-term 223

Long-term Short-term Metrics Rogers 223

Terry Starbucker

SEPTEMBER 10, 2017

The manager slumps on his desk, frustrated and confused. In his mind, he has done everything right to manage his team to success. Look again at my example above. The manager, in working with his team, had answered four questions: “What?”, “When?“, “How?”, Here’s a specific example. and “Who?”. What was missing?

Metrics 233

Metrics Simon Resistance Goal 233

Let's Grow Leaders

SEPTEMBER 8, 2023

When people are confronted with problems, a lot of times you get one or two reactions from managers. When people are confronted with problems, a lot of times you get one or two reactions from managers. I want to give you a quick example when we talk about solving the right problems. We’ve got a problem. How do you respond?

Team 266

Team Learning-by-Doing Resistance Examples 266

Great Results Team Building

AUGUST 10, 2022

That willingness is seldom inspired by command-and-control management. When leadership begins a change initiative or undergoes a merger, there are seven critical things that are required to ensure sustained success: . 5 Need a commitment by leadership to implement and support it as an ongoing priority.

Succession 189

Succession Resistance CIO Commitment 189

Terry Starbucker

OCTOBER 8, 2017

A More Human Short Story – My Path To Leadership Joy . He had a style of leadership that I would classify as undeniably human, and personal. He mentioned that there just happened to be a staff manager position in the International division available (as if it had just occurred to him). Would I be interested?

Leadership 192

Leadership Bottom-up Metrics Mentor 192

Terry Starbucker

DECEMBER 4, 2016

I’ve been fortunate enough over the course of my 34-year career to have arrived at what I call the leadership summit – a high place of great business success and personal satisfaction, and a fulfilling culmination of years of effort, determination, and dedication. It’s a very powerful exercise well worth doing.

Leadership 150

Leadership Mission Statement Metrics Survey 150

The Center For Leadership Studies

AUGUST 28, 2023

There have been, and will forever be, aspects and elements of leadership that remain consistent. For example, there will always be something to do: A task to complete, an objective to achieve and a goal to accomplish. Providing leadership training exclusively to managers creates an “us vs. them” cultural dynamic.

Leadership Development 52

Leadership Development Development Leadership Situational Leadership 52

Talent Anarchy 1

AUGUST 15, 2017

Running an organization requires the management of certain functions. Take financial management, for example—no one gets a pass on that. So let’s stop treating culture management like it’s optional or something you’ll do when you can find the time. And you won’t get real understanding from an engagement survey, either.

Management 106

Management Finance Bottom-up System 106

Great Results Team Building

APRIL 10, 2024

Utilize management interviews, employee surveys, and even customer feedback , but don’t stop there. But remember, it’s not enough to identify the values that will drive decisions by all team members – Transparent and consistent communication from the CEO and leadership team is crucial.

Team 162

Team Workshop Team Building Mission Statement 162

Eric Jacobson

MARCH 12, 2024

Leaders should also work to avoid SRT Leadership Traps – traps such as, getting in your own way, succumbing to paralysis by analysis, allowing your Board to be your customer and rushing the Reset. Question: Are there any good examples of companies that have successfully undergone the SRT loop?

Agility 119

Agility How To Uncertainty Competitive Advantage 119

Great Leadership By Dan

DECEMBER 19, 2011

According to research from the book Why Woman Mean Business , women now represent a majority of the talent pool, a majority of the market, and better gender balance in leadership yields better corporate performance. BETTER BOTTOM LINE : - Companies with more women in leadership have a 35% higher return on equity.

Planning 229

Planning Development Metrics Succession 229

N2Growth Blog

MARCH 23, 2010

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

Blog 277

Blog CRM Management Brand 277

Mills Scofield

FEBRUARY 22, 2021

It’s made a big difference ~ PPO (not PPP or PPE). PPO is Purpose, Process and Outcome. When you want a meeting, clearly state the Purpose, the Process to be used and the desired Outcome. This seems like a no-brainer, something we read in all the ‘effective meeting’ manuals, right? So, given our level of zoom fatigue, why not try it?

Library 127

Library Tactics Letter Metrics 127

N2Growth Blog

NOVEMBER 19, 2010

FACT : Leaders who lack emotional control won’t remain in a position of leadership for long. FACT : Leaders who lack emotional control won’t remain in a position of leadership for long. There has been no shortage of information published on the topic of Emotional IQ or what’s referred to as EQ in recent years.

Blog 416

Blog Leadership Emotional Intelligence CEO 416