Marshall Goldsmith

FEBRUARY 3, 2014

All were trained to respond to co-workers on their feedback using a very simple follow-up process. At the end of the training, leaders were asked in a confidential survey if they were going to do what was taught in the program. The training that they attended produced no more change than staying home and watching sitcoms.

360-Degree Feedback 166

360-Degree Feedback Follow-up Ethics Learning-by-Doing 166

Marshall Goldsmith

NOVEMBER 17, 2014

Let me give you a personal example: As a Ph.D. One of my teachers, Dr. Bob Tannenbaum, had invented ‘sensitivity training’, published a popular article in the Harvard Business Review, and was a full professor. student at UCLA in the 70s, I had a self-image of being ‘hip.’

Video 175

Video Class Blog Energy 175

Marshall Goldsmith

SEPTEMBER 30, 2013

The same story is true in almost all organizational disasters and examples of corporate wrongdoing. In spite of the best corporate guidelines, the best training, and the best intent, some individual managers may still be very intimidating. They must be trained on how and when to use these alternate channels.

Ethics 122

Ethics Guidelines Executive Coaching Construction 122

Marshall Goldsmith

APRIL 9, 2012

For example, while it is normal to believe that some of our co-workers may be jerks -- we have no moral, ethical or legal obligation to share this view with the rest of the world. Train everyone to think before speaking and to ask themselves, not just, "Is this comment what I believe?"

Survey 124

Survey Ethics Morale Advice 124

Marshall Goldsmith

JUNE 30, 2013

Nicholson is an officer of high integrity, dedicated to excellence, a great leader of people – and thus well trained to complete any mission that he is given. One of the most ironic examples of goal obsession was the “Good Samaritan” research done by Darley and Batson at Princeton in 1973.

Goal 138

Goal Film CEO Magazine 138

Marshall Goldsmith

AUGUST 16, 2016

For example, as Dr. Atul Gawande reported in his book, The Checklist Manifesto, central line infections in intensive care units virtually disappear when doctors follow a simple five-point checklist involving rote procedures such as washing hands, cleaning the patient’s skin, and using a sterile dressing after inserting the line.

Succession 70

Succession Video Loyalty Long-term 70

Marshall Goldsmith

AUGUST 15, 2011

Many marketers are creative or have deep functional expertise but lack general business training. Set aside time to learn the ins and outs of your businesses - for example: revenue drivers, influences on profitability, corporate vision, and budget. Have a thorough understanding of how the business runs.

Advice 107

Advice Execution Marketing Prahalad 107

Marshall Goldsmith

FEBRUARY 24, 2014

Enron is a great example. Examples of Enron’s good deeds in the community and the professed character of Enron’s executives were particularly noteworthy. When I conducted leadership training for J&J, one of its very top executives spent many hours with every class.

Ethics 137

Ethics Pharmaceuticals PR Execution 137

Marshall Goldsmith

OCTOBER 16, 2012

All were trained to respond to co-workers using a simple follow-up process. At the end of the training, leaders were asked in a confidential survey if they were going to do what was taught in the program. The training that they attended produced no more change than staying home and watching sitcoms.

360-Degree Feedback 96

360-Degree Feedback Follow-up Ethics Training 96

Marshall Goldsmith

MAY 19, 2013

A classic example was the old Bell System. A classic example of a new-world organization is AT&T Wireless Services (formerly McCaw Cellular Communications); which AT&T paid twelve billion dollars to acquire. Many organizations have historically operated on the “there is one best way” school of management.

Follow-up 147

Follow-up Learning-by-Doing Wireless Drucker 147

Marshall Goldsmith

JANUARY 27, 2014

Many e-learning organizations try to transfer traditional learning methods (classroom training or video) directly into e-learning. For example, some leaders may need to change behavior; others may need functional training in marketing or finance. This seldom works. Many e-learning tools for leaders are poorly designed.

360-Degree Feedback 121

360-Degree Feedback Long-term Globalization Tools 121

Marshall Goldsmith

NOVEMBER 26, 2012

What are some examples of the kind of disastrous e-mails employees send? Another example is the Insulting E-Mail , which can cost you a colleague or a customer. Many companies train people not to send e-mails that are hateful and give instructions about e-mail retention policies. We go through lots of them in the book.

Price 87

Price Cost Course Books 87

Marshall Goldsmith

JANUARY 28, 2013

For example, I will share some of the questions that I have written for Jim to ask me. In the past several months, I have had more than 1,000 participants in my training programs write their own questions. ” Jim and I live miles apart and both travel extensively. When we miss a day or two, we simply catch up later. Try it out.

Follow-up 122

Follow-up Process Travel Magazine 122

Marshall Goldsmith

JUNE 22, 2015

It mirrored his training and mindset as an engineer. Here are some more examples of the benefits of structure…I’ll bet you can think of some yourself! My friend and former coaching client Alan Mulally knew this and used his concept of organizational structure when he was CEO of Ford. It worked for him and Ford spectacularly.

BPR 70

BPR Succession Restructuring Video 70

Marshall Goldsmith

JANUARY 20, 2014

For example, teachers who teach because they have a “calling” for the profession clearly stand out from those who teach to make a living. When co-workers are trained to be supportive coaches, the follow-up process provides for ongoing constructive suggestions and recognition, reinforcing the commitment to change.

Self-aware 145

Self-aware Construction Commitment Follow-up 145

Marshall Goldsmith

MAY 1, 2012

For example, if you want to be a better listener, almost any fellow human can give you ideas. Traditional training does not seem to make a great deal of difference. It does not require personal experience. They don't have to know you. Most of us hate getting negative feedback, and we don't like to give it.

360-Degree Feedback 127

360-Degree Feedback Participative Committee Efficiency 127

Marshall Goldsmith

MAY 10, 2011

For example, I once taught a leadership development session for executives and their spouses or partners. For example, a friend of mine left consulting to become the VP of HR for a corporation. Have you ever attended a training session entitled Stupid Things We're Doing That We Need to Stop Doing?

Drucker 124

Drucker Learning-by-Doing Follow-up Goal 124

Marshall Goldsmith

FEBRUARY 1, 2012

For example, if you want to be a better listener, almost any fellow human can give you ideas. Traditional training does not seem to make a great deal of difference. It does not require personal experience. They don't have to know you. Most of us hate getting negative feedback, and we don't like to give it.

360-Degree Feedback 114

360-Degree Feedback Participative Committee Efficiency 114

Marshall Goldsmith

NOVEMBER 4, 2013

Leaders are trained to challenge their managers when they believe that the direction they are being given is not in the best interest of the client. For example, more of IBM’s business now involves customized solutions incorporating non-IBM products and services. In short, they will need to act like partners.

Short-term 107

Short-term Long-term Trends Telecommunications 107

Marshall Goldsmith

APRIL 5, 2011

Many knowledge workers have years of education and experience in training for their positions, yet have almost no training in how to effectively influence decision makers. For example, if you stab your boss in the back in front of your direct reports, what are you teaching your direct reports to do when they disagree with you?

Influence 139

Influence Drucker Guidelines Ethics 139

Marshall Goldsmith

AUGUST 5, 2012

For example, if you want to be a better listener, almost any fellow human can give you ideas. Traditional training does not seem to make a great deal of difference. It does not require personal experience. They don’t have to know you. Most of us hate getting negative feedback, and we don’t like to give it.

360-Degree Feedback 89

360-Degree Feedback Participative Committee Positioning 89

Marshall Goldsmith

MAY 26, 2014

I have asked over 50,000 participants in my training programs to rate themselves in terms of their performance relative to their professional peers – 80-85% rank themselves in the top 20% of their peer group – and about 70% rank themselves in the top 10%. Take the example of people who buy lots of lottery tickets.

Succession 181

Succession Commitment Follow-up Learning-by-Doing 181

Marshall Goldsmith

MARCH 18, 2013

I have asked over 50,000 participants in my training programs to rate themselves in terms of their performance relative to their professional peers – 80-85% rank themselves in the top 20% of their peer group – and about 70% rank themselves in the top 10%. Take the example of people who buy lots of lottery tickets.

Succession 107

Succession Commitment Follow-up Learning-by-Doing 107

Marshall Goldsmith

SEPTEMBER 26, 2012

” I trained many generals that year. Maybe we say, “They’re smart,” but that’s not the sole factor we attribute to their success. We believe they’re smart and something else, and we give them the benefit of the doubt on skill. Do you think you could find me one?”

Skills 114

Skills CFO Cost-Benefit Analysis Welch 114

Marshall Goldsmith

MARCH 1, 2011

We assume, for example, that our doctor knows medicine, so we judge him on 'bedside manner'--how he tolerates our questions, maybe even how he apologizes for keeping us waiting too long. I trained many generals that year. Maybe we say, 'They're smart,' but that's not the sole factor we attribute to their success.

Skills 123

Skills CFO Cost-Benefit Analysis Welch 123