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Managing Across Generations: Leadership Coaching Success Story

Mike Cardus

The younger staff felt heard and respected , the mature staff felt proud to share their experience and learn new techniques and ideas. At the conclusion of the Exponent Coaching Relationship with Sharon: Interviews and observations showed increased collaboration amongst the various departments and age groups of the agency.

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The Customer Support Hierarchy of Needs

Harvard Business Review

If you view a company’s processes and maturity through the lens of Clayton’s ERG model, the insurance CMO’s decision becomes kind of obvious. One solution is creating a rich, updated knowledge base like Google’s FAQs that can help streamline support issues by helping customers help themselves.