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Online Retailers Should Care More About the Post-Purchase Experience

Harvard Business Review

While product fulfillment was traditionally considered a supply chain function far removed from customer experience, the rise of the omnichannel shopper and on-demand services such as UberRUSH and Postmates are blurring those conventional lines.

Retail 10
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The Scale of the Climate Catastrophe Will Depend on What Businesses Do Over the Next Decade

Harvard Business Review

The scientists put out a helpful document with FAQs , but in short, the primary takeaways are these: While the world has already warmed 1.0°C The UN then asked the IPCC to study what it would take to achieve that goal. This week, the report came back, and it’s not pretty. °C (1.8°F) °C (2.7°F)