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Twitter (X) Has a People Leadership Problem, Not a Branding Problem.

Modern Servant Leader

Forrester VP, Mike Proulx predicts X will shutter or be acquired within 12 months. Unless strong people leadership is brought in or built quickly, Forrester may be right: X may be positioned to lose, “well…everything” in the next 12 months. Steep Competition for Talent Demand for technology talent remains high.

Brand 130
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Think SoLoMo or SoCoLoMo – Social Commerce, Local & Mobile – For Digital Success

Modern Servant Leader

Social Media. Social Executives: 94% said C-suite social media participation enhances a brand image. Employee Trust: 82% of employees say they trust a company more when the CEO and leadership team communicate via social media. Proliferation : 91% of online adults use social media regularly. Commerce and Content.

Forrester 197
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Artificial Persuasion: The Invisible Brand

Leading Blog

M ASS MEDIA has been replaced by mass personalization through the rise of Artificial Intelligence. Buried deep within the media we consume and the apps we use, unseen forces are working behind the scenes collecting data about us to pair with AI and digital advertising to influence everything we do.

Brand 281
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‘Good’ Is Not Enough

Lead Change Blog

These expectations are formed not just on based on direct interactions with the company but also based on service provided by the competition and word of mouth from friends, family, and social media. When your customer goes to Disney World, shops at Nordstrom, or buy online from Zappos, their experiences become fodder for comparisons to you.

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'Good' Is Not Enough

Lead Change Blog

These expectations are formed not just on based on direct interactions with the company but also based on service provided by the competition and word of mouth from friends, family, and social media. When your customer goes to Disney World, shops at Nordstrom, or buy online from Zappos, their experiences become fodder for comparisons to you.

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Taking Another Look: Leading Minds on Reflection Part 4

Leading Blog

Our minds are barraged by media of all forms. Daniel Patrick Forrester, Consider —Daniel Patrick Forrester, Consider. * * *. They cannot just 'do what they are told', since their managers know less than they do about what they are doing. On the other hand, we live in a world of constant stimulus.

Forrester 268
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Social Media Doesn’t Make the Cash Register Ring

First Friday Book Synopsis

It is important to remember that Social Media has limits as to what it can [.]. As with many of you, we have a presence on Facebook for the First Friday Book Synopsis. Many of you are members of the group that we established. It is fun to interact with you through that group every day.

Media 80