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Four Winning Lessons from the Super Bowl

Harvard Business Review

Independently owned franchises compete on the playing field but share resources, such as television and merchandise revenues, through the NFL alliance. A virtue that will be tested this off season as the league and the players' union try to hammer out a new collective bargaining agreement.) Tapping collaborative advantage.

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Make Civility the Norm on Your Team

Harvard Business Review

If your employees aren’t behaving well, and you’ve already gone through the trouble of hammering home the organization’s civility message, ask yourself, “Have I also equipped them to succeed?” Some Chick-fil-A franchise operators evaluate team members weekly using red, yellow, and green lights.

Team 8
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A Problem Shared Is a Company Aligned

Harvard Business Review

A number of years ago, my family company won the Greek franchise of a leading US confectionary manufacturer. After the video I explained the tangible and intangible gains our company would derive were we to be able to keep this franchise as well as our loss of prestige in the market were we to lose it to one of our competitors.