Harvard Business Review

NOVEMBER 1, 2017

Transforming Health Care. There were three design goals: engaging participants, making a good initial impression on them, and making it simple for them to participate in the program. One of the key metrics that the Omada program tracks is participants’ weight. Insight Center. Sponsored by Medtronic.

Health Care 12

Health Care Participative Wireless Pharmaceuticals 12

Harvard Business Review

DECEMBER 9, 2016

Few recent trends in health care delivery have more power to improve population health, patient and provider experience, and hospital business models than virtual care. Innovating for Value in Health Care. Insight Center. Sponsored by Medtronic. Exploring cutting edge ways to lower costs and improve quality.

Health Care 8

Health Care Consultative Video Efficiency 8

Harvard Business Review

DECEMBER 9, 2015

It is a widely held belief among health care leaders that comparing their hospitals and clinics to peers is very important. health care quality and safety is abysmal: The evidence suggests that between 240,000 to 400,000 deaths occur each year due to medical errors. Define the goal. Leading Change in Health Care.

Health Care 8

Health Care Benchmarking Process Operations 8

Harvard Business Review

DECEMBER 2, 2015

Many health care organizations today are striving to deliver better patient outcomes at lower cost and to be rewarded for accomplishing both. Leading Change in Health Care. Most have begun this journey with pilot projects to obtain valid measures of outcomes and cost for one or two medical conditions. Insight Center.

Health Care 8

Health Care Management Cost Insurance 8

Harvard Business Review

NOVEMBER 15, 2013

In the mid-Atlantic region of the United States, an effort is under way to get insurers, providers, employers, and unions to cooperate in creating a system that can reduce total health care costs and premiums while achieving better outcomes. This continuing transfer from wages to health care does not reflect better value for money.

Health Care 8

Health Care Cooper Insurance Cost 8

Harvard Business Review

OCTOBER 21, 2013

we fret that our health care system costs too much. But, given the structure of health insurance, the question should not be “Why are prices so high?” The lack of price sensitivity on the demand side of the health care market cannot but influence strategies on the supply side. The Long-Term Goal.

Health Care 8

Health Care Insurance Price Reference 8

Harvard Business Review

JUNE 8, 2017

Bundled payments in health care have gained favor because they can reduce costs and help improve outcomes. In essence, episodic bundles cover the cost of a patient’s care from start to finish—all the procedures, devices, tests, drugs and services a patient will need for, say, a knee replacement or back surgery.

Health Care 8

Health Care Participative System Cost 8

Harvard Business Review

NOVEMBER 23, 2016

Innovating for Value in Health Care. In 2011, when I came to Centura Health in Colorado as President of its largest operating group (Mountains and North Denver Operating Group or MNDOG) and CEO of its flagship health organization, Saint Anthony Hospital, I saw a clear mandate for change. Insight Center.

Health Care 8

Health Care How To Operations Quality 8

Harvard Business Review

MAY 3, 2018

If health systems are truly going to improve the value of the care they deliver, they need to enlist doctors in the effort. According to a national survey conducted by University of Utah Health, 89% of physicians believe the overall cost of health care in this country is too high. Take groin hernia surgery.

Cost 8

Cost Health Care Operations Metrics 8

Harvard Business Review

OCTOBER 21, 2015

In all of the loud and necessary debates over how to reform health care in the United States before it bankrupts the country, there is one element that has been continually overlooked: the management systems employed by hospitals. Tell us what health-care content you’d like to see more of from HBR. Insight Center.

System 8

System Health Care Management COO 8

Harvard Business Review

OCTOBER 16, 2017

Leaders in today’s complex health care systems need better processes and systems for aligning day-to-day, clinical-care activities with the strategic goals of their organizations. Transforming Health Care. Insight Center. Sponsored by Medtronic. How leading providers are delivering value for patients.

System 8

System Health Care Quality Report 8

Harvard Business Review

OCTOBER 31, 2017

Across the health care industry, there’s a growing sense that pushing doctors ever harder to achieve productivity, quality, and service goals is backfiring. Doctors are working harder than ever and spending more of their time documenting clinical metrics and measuring patient satisfaction. Transforming Health Care.

Health Care 8

Health Care Teamwork Survey Customer Loyalty 8

Harvard Business Review

NOVEMBER 12, 2018

The UN, for example, has outlined 17 broad Sustainable Development Goals for 2030. The goals include eliminating poverty, offering affordable and clean energy, achieving gender equality, protecting ecosystems, increasing responsible consumption and production, and much more. Progress is measured with 169 targets.

Execution 10

Execution Incentives How To Committee 10

Harvard Business Review

JULY 2, 2012

SOON WE'LL ALL BE HEALTH CARE WORKERS. The Health Care Jobs Fallacy (New England Journal of Medicine). Health-care jobs growth in the United States is robust — but that may not be a good thing, say Katherine Baicker and Amitabh Chandra. BONUS BITS: The Future of Your Favorite Gadget.

Banking 12

Banking Health Care Metrics Reputation 12

Harvard Business Review

MARCH 23, 2017

When organizations introduce new processes or systems, or when they want to stimulate performance for certain business practices, they often assemble dedicated task forces, assign them specific goals, and identify deadlines and financial rewards.

Incentives 13

Incentives Compliance Health Care Report 13

Harvard Business Review

JUNE 7, 2017

Physician burnout is a growing problem for all health care systems in the United States. Burned-out physicians deliver lower quality care , reduce their hours, or stop practicing , reducing access to care around the country. The Leading Edge of Health Care. Insight Center. Sponsored by Optum.

Health Care 8

Health Care Compliance Licensing Quality 8

Harvard Business Review

JUNE 30, 2017

It has trained and placed 11,000 graduates into entry-level jobs in four sectors: health care, tech, retail/sales, and skilled trades. The metrics we track include: productivity, cost savings in recruitment and training, quality, retention, and speed to promotion.

Training 11

Training ROI Attrition Metrics 11

Harvard Business Review

OCTOBER 9, 2015

“The proper goal for any health care delivery system is to improve the value delivered to patients … To properly manage value, both outcomes and cost must be measured at the patient level,” Harvard’s Robert Kaplan and Michael Porter tell us. Martin’s Point Health Care-Bangor.

Health Care 8

Health Care Cost Kaplan Porter 8

Harvard Business Review

DECEMBER 10, 2015

In today’s health care landscape, consultants often advise independent hospitals to merge with a larger health system. With that goal, we thought carefully about each of our clinical service lines: Are we the best at this service line? Leading Change in Health Care. Insight Center. Sponsored by Optum.

Health Care 8

Health Care Committee Balanced Scorecard Discount 8

Harvard Business Review

NOVEMBER 28, 2017

We conservatively estimate that the related costs of diabetes — including medication, supplies, hospital care, and the treatment of complications — will exceed $1 trillion a year by 2045. That’s why cities need to work together with a broad alliance of health care leaders and community organizers.

Globalization 8

Globalization Health Care System Learning-by-Doing 8

Harvard Business Review

NOVEMBER 22, 2016

Social media giants such as Facebook, Twitter, LinkedIn, and Snapchat, not satisfied with their goal of connecting virtually everyone on the planet, now want to be the windows to the universe of content. Read more from Cognizant: What Consumers Want Online Now from Their Health Care Plans. Tomorrow’s IME Landscape.

Content 8

Content Metrics Media Business Model 8

Harvard Business Review

SEPTEMBER 29, 2014

Indeed, achieving their goals required significant behavior change from multiple players who didn’t necessarily see themselves as part of the same systems even though they served largely the same families and neighborhoods. Standard performance metrics for these big audacious outcomes do not exist. Reimagine roles.

Metrics 9

Metrics Banking Learning-by-Doing Education 9

Harvard Business Review

AUGUST 8, 2016

It brought the idea of building a safer health system to the forefront of the public’s mind. Since then, improving health care outcomes has become a central goal in everything from clinical training and research studies to government initiatives and political debate. High Reliability Organizing: The Third Wave.

Innovation 8

Innovation Health Care Operations Compliance 8

Harvard Business Review

OCTOBER 3, 2013

The traditional fee-for-service reimbursement model is widely acknowledged to be a major driver of escalating health care costs. Harvard Pilgrim agreed to join the effort because it recognized that traditional payment models were unlikely to help control rising health care costs. The Motives of the Pilot’s Members.

Insurance 8

Insurance Health Care How To Price 8

Harvard Business Review

OCTOBER 16, 2013

Even in these times of feverish attention to performance metrics, it’s not always clear what the boss wants or expects. I am fortunate enough to work with these people all the time across a span of industries and professions: finance, health care, education, energy, technology. How do their jobs help the company meet its goals?

Health Care 13

Health Care Short-term Report Fashion 13

Harvard Business Review

OCTOBER 5, 2018

How would we deliver care to a population overburdened with severe mental illness, food insecurity (the lack of consistent access to enough food to lead an active, healthy life) and early-onset chronic diseases — and do so in locations as disparate as Tennessee and Iowa? The Future of Health Care. Insight Center.

Health Care 8

Health Care Metrics Cost Operations 8

Harvard Business Review

JUNE 7, 2017

Even the known costs, such as penalties for data breaches in highly regulated industries like health care, are a small piece of the ROI calculation. Replace your CEO’s mental model with new success metrics. The way that information is conveyed to us has a huge effect on how we receive and act on it.

Execution 8

Execution Metrics ROI CEO 8

Harvard Business Review

AUGUST 7, 2014

A similar approach is used in the National Hockey League, where a “plus-minus” system calculates how often a skater is on the ice when a goal happens, awards a point when the team scores and subtracts one when the opponent does. By contrast, we have seen many struggling teams that award recognition for activity metrics (e.g.,

Peer Review 8

Peer Review Health Care Teamwork Metrics 8

Harvard Business Review

MARCH 22, 2017

Kaiser Permanente believes that as health care becomes more consumer-oriented, the digital experience becomes a key differentiator. The metrics also changed. In a fragmented media and social landscape, marketers can no longer reach their goals for awareness and reputation just through paid media and PR. The results?

Creativity 13

Creativity Marketing Agility Budgeting 13

Harvard Business Review

FEBRUARY 23, 2016

On routine tasks where learning is not necessary, highlighting performance goals works great. The goal of most executive incentive plans is to focus leaders on hitting goals and achieving outcomes. ” But as researchers have found, if you want great performance, performance is the wrong goal to fixate on.

Execution 8

Execution Incentives Short-term Long-term 8

Harvard Business Review

OCTOBER 17, 2011

Today, enlightened employers know that, if they want great people to perform at the top of their game, they must engage and care for employees' well-being on a variety of fronts that go beyond a paycheck. At Starbucks, this shift is values can be seen in the health-care coverage and stock options we have long offered to part-time employees.

Health Care 15

Health Care Innovation Crisis Brainstorming 15

Harvard Business Review

MAY 5, 2016

They see disrupted incumbents from retail, finance, health care, transportation, professional services, and manufacturing requiring radical restructuring of assets, productivity , and innovation. That process was quickly fixed — and illuminated the pathology of valuing productivity metrics divorced from UX.

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

OCTOBER 18, 2017

Providing health care in rural regions presents unique challenges. And vast distance can hinder the dissemination of best practices and coordination of care. This team determined that 3D mammography should be the standard of care, and we have prioritized making that available to all Sanford patients. shaunl/Getty Images.

Health Care 8

Health Care Technology Guidelines Consultative 8

Harvard Business Review

OCTOBER 29, 2012

These deficiencies are as common in health care and education as they are in manufacturing and retail. and then devising metrics for monitoring progress over the short and long terms. Ideally, goals should be visible to everyone and should be translated into companywide, group, and individual targets that are tracked frequently.

Management 8

Management Benchmarking Short-term Incentives 8

Harvard Business Review

MARCH 8, 2018

Health Care’s New Frontier. How technology is changing the design and delivery of care. Like banks, airlines, and retailers, health care providers will need to offer an easy, digital front-end experience to their customers. First, what strategic goal would virtual care help achieve today?

Health Care 8

Health Care Retail Strategy Licensing 8

Harvard Business Review

OCTOBER 6, 2011

We have positioned ourselves not just as a productivity-driving force but also as an agent of society by investing in education and health care for our people. Customers and suppliers: The ultimate goal of our business is not to sell products but to serve customers.

Industry 10

Industry Strategy Supply Chain Long-term 10

Harvard Business Review

SEPTEMBER 24, 2013

That breakthrough is value-based care, the goal of which is to lower health care costs and improve quality and outcomes. Not everyone, however, is onboard yet, because part of the value-based equation is that hospitals will be paid less to deliver better care. How the Health Care World Will Change.

Health Care 9

Health Care Supply Chain Cost Quality 9